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hdrams.com
Those are what part numbers look like that are specific to a recall, and different than normal part numbers. Unfortunately, they can’t be interpreted by anyone except STAR.
Well darn, another dead end.. What a hassle...
Will be interesting to see if it has another CP4 installed...
Unfortunately that isn't how it went and we have the fuel bill to prove it (not to mention the dealership was aware it was full before they had to drain it and flush all the metal shavings out of it).
So the wife's truck has been back for a couple weeks now. It was shipped here and arrived in one piece...No dings, scratches, etc. So we are very pleased with that. The vehicle seems to be running fine and idles much smoother than before the failure, but I guess it should not that there are no metal shavings in the fuel system. We are in the process of dealing with all of the expenses accrued (and paid out of pocket) during the breakdown on our trip including a 2.5 hour tow of the truck and our trailer from Gallup, NM to Albuquerque, NM based on the Gallup dealerships inability or desire to help us, not to mention the failure at Ram Customer Service giving us a link to an app that wouldn't take the trucks vin in order to start the road side assistance that is part of their warranty and the subsequent rental trucks Customer Care approved along the way (5 in total). We will need to get reimbursed, which I am hoping isn't going to be a fight although they are resisting paying us back for the full tank of fuel that was in the tank right before it failed. The failure caused the dealer to remove all of the fuel, not something we did. In the grand scheme of things that is small potatoes, but it is more about the principle. It could have failed right before I filled up the vehicle with fuel...
It seems a CP4 pump was installed as part of the repair. We have been trying to get information from customer service as to what is different about this CP4 pump vs. the CP4's that are failing, but customer service isn't offering an explanation and service said it looked just like the original pump that was removed, so that isn't very comforting to us. We use this vehicle to tow quite a bit and the thought of going threw this again while in the middle of nowhere is a bit unsettling. As a result, we are contemplating selling this truck and purchasing a new. We will likely stick with a 2022 Ram (that now has the old CP3 fuel pump in it) unless they jack us around on the expenses we were told to pay for out of pocket that they said they would reimburse. We are very loyal Dodge/Ram/Jeep customers, and so are our family and many of our friends. They are all paying close attention to this case. Stellantis has the ability to turn this unfortunate situation in to a positive for their customers that are caught up in this mess. For us, how they handle the end of this warranty claim will either cement us as loyal, supportive customers or turn us into some other brands loyal customers. This is the sort of thing that can sour you on a brand, especially if they do not treat you as promised.
The saga isn't over just yet...Stay Tuned!
So, I guess by dead I mean, they will not even take your vehicle in if your vehicle falls under the cp4 recall and or has failed and vehicle does not run. They stated we will get letters to let us know that recall parts and procedures are in place to facilitate recall. I was hoping I could get the truck in asap to diag & start the rental truck process that they would cover. I need a vehicle now!!
I think the issue is that we are so close to the letter coming out is why you're having an issue.
You're going to need to get the whole fuel system replaced anyways, so call around and see if any other dealers nearby have the bandwidth to repair it. Get the replacement CP4 installed, and follow up with the recall replacement CP3.3 down the road. You should have a good 10K or so miles as a buffer on the new CP4, which should get you over the hump till the CP3.3 is available.
