Aisin Transmission Concerns

[mbarber84]

2022 Ram 3500 HO Megacab Laramie SRW.

Build date 6/22. Took delivery end of 8/22. 6700 miles on the truck while towing at 2pm on November 13/22. I was only going 35 mph when it happened. Heard a loud bang and lost complete power in rush hour I10 California traffic. RAM Roadside "assistance" was completely useless and refused to tow my vehicle which included my trailer. Told me to wait on the shoulder until the next business day and they'd try again to find a tow company. (They could have found a tow company but wasn’t offering enough $ for any contractor to take the job. If I would have left it on the shoulder, pick up would have been at the impound yard along with those charges). Paid $1200US to E & C towing to have just my bumper pull trailer towed 26 miles to Redlands CA. Truck was towed to Redlands CDJR where initially they replaced the speed sensor, which it was not. They ended up ordering a new transmission, 68498560ab on November 16/22. Since I was traveling in the US from Canada, I was refused a rental vehicle even though I have factory extended warranty coverage, and I had to hire a contractor to haul my trailer and load back to Edmonton Canada. I started both a case with FCA Canada and FCA USA. Two weeks later, I was approved for $85/day (cdn) for a rental until my truck was back in my possession. A new transmission was replaced on Dec 16/22. FCA Canada told me the truck was going to be picked on Dec 16 from the dealer and shipped back to me via rail. Conveniently, when I called back the following week for the tracking info, they had no notes about the rail transportation and was told I had to pick it up myself which is 1800 miles away and drive or haul it 1800 miles back home. FCA USA closed the case on Jan 2/23. Lucky for FCA, all of my calls are recorded on my phone so FCA had to honor and ship the truck. The truck was picked up Jan 12/23 and arrived home Jan 20/23 via enclosed truck transportation. FCA has refused to cover the full duration of my rental period (11-22-22 to 01-20-23) and outright refused to cover any other out of pocket expenses I have incurred as direct a result of their use of defective parts.

Key take aways:

1. Record ALL your calls and keep a paper trail

2. FCA Canada and FCA USA customer service is absolutely horrendous and incredibly difficult to deal with

3. Hire a lawyer

4. RAM Roadside Assistance did not tow my truck when it was broken down despite spending $7696.50 on factory (403) additional warranty

5. Refused a rental to get home and took two weeks into my disruption to finally be approved for a rental until the repairs were completed and the truck returned back to my possession

6. FCA USA would not pull a replacement transmission from Canada even though a few were in stock and ready to ship

7. FCA Canada will not confirm if the new transmission installed in my truck has the service bulletin addressed or not. FCA will not have the new transmission inspected and I will have to pay out of pocket if I want it inspected. Reactive, not proactive in addressing the issue

Thank you for adding this info. May I incorporate it on to my tracking sheet?

 

[doctahouse]

Yes, please do. I can't PM yet lol

Thank you for adding this info. May I incorporate it on to my tracking sheet?

Yes, please do. I can't PM yet

 

[Ionicbrick]

2022 Ram 3500 HO Megacab Laramie SRW.

Build date 6/22. Took delivery end of 8/22. 6700 miles on the truck while towing at 2pm on November 13/22. I was only going 35 mph when it happened. Heard a loud bang and lost complete power in rush hour I10 California traffic. RAM Roadside "assistance" was completely useless and refused to tow my vehicle which included my trailer. Told me to wait on the shoulder until the next business day and they'd try again to find a tow company. (They could have found a tow company but wasn’t offering enough $ for any contractor to take the job. If I would have left it on the shoulder, pick up would have been at the impound yard along with those charges). Paid $1200US to E & C towing to have just my bumper pull trailer towed 26 miles to Redlands CA. Truck was towed to Redlands CDJR where initially they replaced the speed sensor, which it was not. They ended up ordering a new transmission, 68498560ab on November 16/22. Since I was traveling in the US from Canada, I was refused a rental vehicle even though I have factory extended warranty coverage, and I had to hire a contractor to haul my trailer and load back to Edmonton Canada. I started both a case with FCA Canada and FCA USA. Two weeks later, I was approved for $85/day (cdn) for a rental until my truck was back in my possession. A new transmission was replaced on Dec 16/22. FCA Canada told me the truck was going to be picked on Dec 16 from the dealer and shipped back to me via rail. Conveniently, when I called back the following week for the tracking info, they had no notes about the rail transportation and was told I had to pick it up myself which is 1800 miles away and drive or haul it 1800 miles back home. FCA USA closed the case on Jan 2/23. Lucky for FCA, all of my calls are recorded on my phone so FCA had to honor and ship the truck. The truck was picked up Jan 12/23 and arrived home Jan 20/23 via enclosed truck transportation. FCA has refused to cover the full duration of my rental period (11-22-22 to 01-20-23) and outright refused to cover any other out of pocket expenses I have incurred as direct a result of their use of defective parts.

Key take aways:

1. Record ALL your calls and keep a paper trail

2. FCA Canada and FCA USA customer service is absolutely horrendous and incredibly difficult to deal with

3. Hire a lawyer

4. RAM Roadside Assistance did not tow my truck when it was broken down despite spending $7696.50 on factory (403) additional warranty

5. Refused a rental to get home and took two weeks into my disruption to finally be approved for a rental until the repairs were completed and the truck returned back to my possession

6. FCA USA would not pull a replacement transmission from Canada even though a few were in stock and ready to ship

7. FCA Canada will not confirm if the new transmission installed in my truck has the service bulletin addressed or not. FCA will not have the new transmission inspected and I will have to pay out of pocket if I want it inspected. Reactive, not proactive in addressing the issue

That’s junk. Have they paid for anything to you yet? I’ve had my truck for 2 ½ weeks now and not heard anything for my reimbursement yet. They WILL pay it one way or another. I’m not asking for much. Sounds like yours was quite a bit more entailed.


Sent from my iPhone using Tapatalk

 

[doctahouse]

That’s junk. Have they paid for anything to you yet? I’ve had my truck for 2 ½ weeks now and not heard anything for my reimbursement yet. They WILL pay it one way or another. I’m not asking for much. Sounds like yours was quite a bit more entailed.


Sent from my iPhone using Tapatalk

No, they have not paid a dime to me. They will not pay for any other expense other than partially covering the rental. This is a breach of the warranty contract, and why it is important to record your calls on your phone. I'm at just about $10KUS out of pocket. If you break down outside from where you live, especially in another country like me, it's going to cost you a lot. I didn't spend $120K on my truck for this non sense.

One simple step is filing a complaint with the NHTSA and Transport Canada. The more people that file, the better the chance of a full blown recall instead of this "bulletin".

USA - nhtsa.gov/report-a-safety-problem#vehicle
Canada - https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/fc-cp.aspx?lang=eng or call to speak with a defect investigator at 1-800-333-0510

 

[mbarber84]

No, they have not paid a dime to me. They will not pay for any other expense other than partially covering the rental. This is a breach of the warranty contract, and why it is important to record your calls on your phone. I'm at just about $10KUS out of pocket. If you break down outside from where you live, especially in another country like me, it's going to cost you a lot. I didn't spend $120K on my truck for this non sense.

One simple step is filing a complaint with the NHTSA and Transport Canada. The more people that file, the better the chance of a full blown recall instead of this "bulletin".

USA - nhtsa.gov/report-a-safety-problem#vehicle
Canada - https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/fc-cp.aspx?lang=eng or call to speak with a defect investigator at 1-800-333-0510

I have visited the NHTSA site multiple times to see if anyone is filing reports on the issue. I could only find 3 recent reports regarding the aisin failures.
I also called and spoke to someone there with the intention of discussing my data and the three minute phone conversation went like this:

"If you have not experienced an issue with your personal vehicle, there`s nothing we can do for you. Please review the manufacturer communications page on our website to see if there is any information there that may help you."

 

[MEGA HO]

Fyi recorded calls are inadmissible in court unless the other party was informed the calls were being recorded

 

[jsalbre]

Fyi recorded calls are inadmissible in court unless the other party was informed the calls were being recorded

Depends on the state/country.

 

[doctahouse]

Fyi recorded calls are inadmissible in court unless the other party was informed the calls were being recorded

Canada follows the one-party consent rule according to section 184 of the criminal code. Therefore, in Canada, recording private conversations is legal provided one of the participants consents to the recording.

So if two participants are involved in a call, one of the participants can record the call without informing the other of the recording. The same applies when more than two participants are involved in a conversation, only consent from one party is required.

Canada Audio and Video Recording Laws - Recording Law

Can you record conversations in Canada? Canada follows the one-party consent rule according to section 184 of the criminal code. Therefore, in Canada, recording private conversations is legal provided one of the participants consents to the recording. So if two participants are involved in a...

recordinglaw.com

 

[UpNover]

Hey everyone,

If you're experiencing any issues with your Aisin on your 2022, we wanted to post out this TSB that may assist your dealer in diagnosing and repairing your vehicle. If you need any help with your vehicle at the dealership, please reach out to us! We're available via direct messaging.


View attachment 50182

Callie
Ram Cares

Sent private message , any help is greatly appreciated.

 

[doctahouse]

Hey everyone,

If you're experiencing any issues with your Aisin on your 2022, we wanted to post out this TSB that may assist your dealer in diagnosing and repairing your vehicle. If you need any help with your vehicle at the dealership, please reach out to us! We're available via direct messaging.


View attachment 50182

Callie
Ram Cares

Please confirm that 68498560ab has already addressed the above service bulletin

 

[Speedracer93CobraR]

2022 Ram 3500 HO Megacab Laramie SRW.

Build date 6/22. Took delivery end of 8/22. 6700 miles on the truck while towing at 2pm on November 13/22. I was only going 35 mph when it happened. Heard a loud bang and lost complete power in rush hour I10 California traffic. RAM Roadside "assistance" was completely useless and refused to tow my vehicle which included my trailer. Told me to wait on the shoulder until the next business day and they'd try again to find a tow company. (They could have found a tow company but wasn’t offering enough $ for any contractor to take the job. If I would have left it on the shoulder, pick up would have been at the impound yard along with those charges). Paid $1200US to E & C towing to have just my bumper pull trailer towed 26 miles to Redlands CA. Truck was towed to Redlands CDJR where initially they replaced the speed sensor, which it was not. They ended up ordering a new transmission, 68498560ab on November 16/22. Since I was traveling in the US from Canada, I was refused a rental vehicle even though I have factory extended warranty coverage, and I had to hire a contractor to haul my trailer and load back to Edmonton Canada. I started both a case with FCA Canada and FCA USA. Two weeks later, I was approved for $85/day (cdn) for a rental until my truck was back in my possession. A new transmission was replaced on Dec 16/22. FCA Canada told me the truck was going to be picked on Dec 16 from the dealer and shipped back to me via rail. Conveniently, when I called back the following week for the tracking info, they had no notes about the rail transportation and was told I had to pick it up myself which is 1800 miles away and drive or haul it 1800 miles back home. FCA USA closed the case on Jan 2/23. Lucky for FCA, all of my calls are recorded on my phone so FCA had to honor and ship the truck. The truck was picked up Jan 12/23 and arrived home Jan 20/23 via enclosed truck transportation. FCA has refused to cover the full duration of my rental period (11-22-22 to 01-20-23) and outright refused to cover any other out of pocket expenses I have incurred as direct a result of their use of defective parts.

Key take aways:

1. Record ALL your calls and keep a paper trail

2. FCA Canada and FCA USA customer service is absolutely horrendous and incredibly difficult to deal with

3. Hire a lawyer

4. RAM Roadside Assistance did not tow my truck when it was broken down despite spending $7696.50 on factory (403) additional warranty

5. Refused a rental to get home and took two weeks into my disruption to finally be approved for a rental until the repairs were completed and the truck returned back to my possession

6. FCA USA would not pull a replacement transmission from Canada even though a few were in stock and ready to ship

7. FCA Canada will not confirm if the new transmission installed in my truck has the service bulletin addressed or not. FCA will not have the new transmission inspected and I will have to pay out of pocket if I want it inspected. Reactive, not proactive in addressing the issue

"RAMcares" always pops in on the weak AC thread. Where are they on this one?

 

[Blythkd1]

"RAMcares" always pops in on the weak AC thread. Where are they on this one?

LOL, see post #1, or am I missing something?

 

[Brutal_HO]

"RAMcares" always pops in on the weak AC thread. Where are they on this one?

LOL @ they_started_the_thread.

 

[Speedracer93CobraR]

It was a bad joke. It seems like they post after every comment on the AC thread looking for direct contact. Please disregard! LOL

 

[Steve_Cornell]

Wouldn't it make more sense (since there is now a TSB) to take the trucks to the dealer and have them check them out BEFORE they come apart and leave us stranded?
I'm gonna take the TSB to me dealers service department and see what they say.

 

[tchur1]

Wouldn't it make more sense (since there is now a TSB) to take the trucks to the dealer and have them check them out BEFORE they come apart and leave us stranded?
I'm gonna take the TSB to me dealers service department and see what they say.

If I understand TSBs and this issue correctly they wont do anything to your truck until the trans fails. The TSB just guides the service department through diagnosing the issue and outlines the repair process. I dont think they will preemptively repair or replace any transmissions, especially if you are not showing any signs of failure.

It also doesn't seem like this issue shows any signs prior to failure. It happens without notice. I like the idea of trying to get ahead of this but I dont think you will see much success. Hopefully im wrong.

 

[mbarber84]

Wouldn't it make more sense (since there is now a TSB) to take the trucks to the dealer and have them check them out BEFORE they come apart and leave us stranded?
I'm gonna take the TSB to me dealers service department and see what they say.

It would make sense for them to admit there’s a problem and run a recall campaign, identifying by VIN which trucks are affected by the snap ring flaw. Yes I agree. Unfortunately there is, as far as I am aware, no way for us (or the dealers) to identify which trucks are affected. The only way your dealer could do that is by VIN or transmission serial number and as of yet, that information doesn’t seem to have been disseminated out to the dealer network, or the public for that matter. Many dealers have no idea this is even a “thing” until their first break down gets towed in. Rectifying the problem would involve removing the transmission, disassembling it, pulling the snap ring out and checking it against known specifications for proper size and then replacing it if it’s below or out of spec.

 

[mbarber84]

If I understand TSBs and this issue correctly they wont do anything to your truck until the trans fails. The TSB just guides the service department through diagnosing the issue and outlines the repair process. I dont think they will preemptively repair or replace any transmissions, especially if you are not showing any signs of failure.

It also doesn't seem like this issue shows any signs prior to failure. It happens without notice. I like the idea of trying to get ahead of this but I dont think you will see much success. Hopefully im wrong.

100% correct. It’s “fix as they fail” as of right now. And as far as signs or symptoms, there are none. It will just simply let go at some point and that’s it.

 

[Steve_Cornell]

If they were so quick to figure out what the problem is post mortem (bad snap ring or groove) I would think they would be very adamite about figuring out what the dates the defective parts were installed to try to get ahead of this..
I'm not sure how deep they would have to go on an inspection to measure or determine if the trans had a faulty part, do they really have to remove the transmission and tear it down? I have no idea and I understand there is no way they could bring in every Asian equipped truck and tear the trans completely down to find out, hopefully they are working on a plan other than "we'll fix it when it fails" I'll be traveling across the country this spring \ summer \ fall towing and I'm not looking forward to being stranded.

 

[Cseybert]

I have a 2022, 3500 ordered in January received in April. Hopefully everybody knows how a snap ring works 90% 95% 98% of the transmissions could be OK or less just to luck of the draw snap ring fits into a groove, if it’s not seated properly, it’ll fail. Hopefully mine is properly seated.