Truck won't unlock after remote start

[jadmt]

got an appointment for Friday at 7am hopefully this will fix the issue. Something that is strange is the service writer said my vin does not fall under either the star case or the tsb. Mine was built july 20. looking at the tsb it says equipped with remote proximity entry mine has factory remote start (part of the power wagon package) but I do not have proximity keyless entry.

 

[jadmt]

It worked....so far so good. The Service writer did say my truck already was showing it had the update in the computer which he said was odd, seems odd being it just came out and my truck was built july 2020.. He said they went ahead reloaded it again and the remote start/door unlocks started working properly. He also said they still show that the RFH module was not reading...he said they couldn't explain it but it is working like it supposed to. He did say he would not be surprised if it started acting up again because of the RFH not reading error they are getting. I would think it is odd that the tsb was for sales code GXD (remote proximity keyless entry) which mine does not have. my sales code for door locks is GXM (remote keyless entry). crossing my fingers that it will stay working but so far so good.

 

[jadmt]

Mine is still working like it should...anyone else get the software update?

 

[boydefecto]

I was

Mine is still working like it should...anyone else get the software update?

I was hoping to hear others getting the update and see if it is truly fixed as well. Fingers crossed.

 

[SmokeShowJoe]

Had mine done last week... Still working as it should. Will keep you updated.

 

[boydefecto]

I take my truck in next week to have the remote start looked at and a couple other issues. Hopefully this is the end all fix. Haha.

 

[Diversified industrial]

My dealer claimed they don't have the update yet

 

[Bulldog]

My dealer claimed they don't have the update yet

I called my local dealer & they had no idea what update I'm talking about.

 

[jadmt]

ask your dealer to look up TSB 08-052-21 mine is still working like it was designed to work.

 

[Darkside]

I called my local dealer & they had no idea what update I'm talking about.

My dealer had no clue either, I printed it and handed to them, they actually attached it to my work order for the oil change. Everything is working how it should now!!

 

[RamCares]

I take my truck in next week to have the remote start looked at and a couple other issues. Hopefully this is the end all fix. Haha.

Hey there--

Feel free to send us a private message and let us know how your dealer visit went! Otherwise, please know that our inbox is always open if you ever need any additional support.

Thanks,

Courtney
Ram Cares

 

[Epsilon Plus]

Full TSB link:

https://static.nhtsa.gov/odi/tsbs/2021/MC-10190730-9999.pdf

 

[boydefecto]

They performed the work yesterday. It seems that remote start works properly now. I have 2 pending issues still, but they are working on them.

 

[mcarey]

Does anyone know if this TSB would need to be performed on a truck that hasn't been shipped to the dealer yet, or should I be good when I receive my truck in the next month or so?

 

[jadmt]

Does anyone know if this TSB would need to be performed on a truck that hasn't been shipped to the dealer yet, or should I be good when I receive my truck in the next month or so?

I would try your remote start before you leave the lot..but you would thing it would have the latest updates but why chance it.

 

[mcarey]

I would try your remote start before you leave the lot..but you would thing it would have the latest updates but why chance it.

lol, solid idea. I'll have to try to remember that!

 

[kristof]

I would try your remote start before you leave the lot..but you would thing it would have the latest updates but why chance it.

I would think the same. But from my experience with dealer I would check it before you leave.

 

[jadmt]

just wanted to update that mine is still working like it should.

 

[CnyRver]

I have an issue just trying to unlock, lock or remote start on my 2020 2500 tradesman. My remote start was added by the dealer at purchase. Just had the remote key fob replaced. Have to keep pushing unlock or lock to get it to work. Does anyone know if this update will fix that?

 

[Darkside]

I have an issue just trying to unlock, lock or remote start on my 2020 2500 tradesman. My remote start was added by the dealer at purchase. Just had the remote key fob replaced. Have to keep pushing unlock or lock to get it to work. Does anyone know if this update will fix that?

If it’s a factory keyless entry that was installed the update should fix the problem.