@RamCares :
Note: I will update this with the outcome, I am in the middle of it and upset, RAM may make this right, we'll see...
I'm posting this here for visibility because I am just a few days away from turning my back on RAM for good, which would be a shame as I've been loyal to the brand and in starting my business bought two HO 3500 (2019 and 2020) within a 10 month span (almost $145k worth of trucks!!!). I also chose ram for a reason and don't really want to "settle" on a Ford but it looks like that is where this is heading.
For reference I am posting this so others can have an understanding of what RAM warranty/service really looks like when they make a purchasing decision. It is not to bash them, if it wasn't for my issue I'd be in this truck and many other RAMs for a long time.
Background: $86k MSRP Max tow, night edition, delmonico Laramie Lvl 2 Dually (you get the picture, dream truck).
Issue: water pouring out the A-pillar when it rains. I live in the northwest, this is a big issue.
First taken to dealer 12/28/2021 after 2 months of ownership and 2700 miles.
First fix: dealer claims it is the sunroof glass and replaces the glass which takes 2 days, and they give me jeep cherokee loaner.
I go to pick up the truck and IN THE PARKING LOT it's still puking water out of the a-pillar.
So I leave it with them for another 2 days at which point they discover it is the sunroof frame itself.
Parts were out 3 weeks. They asked me to take it home because they don't have many loaners. This is when I got RamCares involved.
RamCares agent was able to get parts in "faster", only taking 2 weeks.
They scheduled me for 1/18/2021 at 7:30am. I show up drop the car off and drive home.
I get a call from the dealer saying they forgot to order the windshield and rain sensor which have to be replace when the sunroof comes out.
These parts are ANOTHER 2 weeks out. Again they ask me to bring the loaner back because they don't have many.
On 1/20/2021 I submit my truck for buyback on my agents suggestion.
On 1/27/2021 buyback is denied and they claim my only paths forward are arbitration or to let them try to fix it.
I still don't have an appointment or expected date when it will be fixed...
Issues I have with this whole process:
RAM has no loaner vehicles capable of doing what the vehicle they sold you can do.... I can't tow with a cherokee or renegade so I am out of work when the truck is in the shop. Ford fleet services does have tow rig loaners as I understand it.
The repairs on my truck are going to require a significant portion of my interior to be removed and replaced, I do not expect it's going to go back together just like it was because let's face it that's not how these things were designed to be put together.
My truck will now have multiple notes on it's history for this work being completed and will undoubtedly affect the resale value.
Because it rains here constantly I have had to borrow some shop space from a neighbor to keep this truck dry and have only been able to use it sparingly.
I bought the truck for my business and have literally been unable to use it on some days because I didn't want too much water getting in the truck.
Lessons to pass on:
If you live in a wet climate, don't buy a RAM with a sunroof. There are hundreds of posts about leaking sunroofs, most of which simply for the drain tubes....I wasn't so lucky. Maybe it's worth the risk to some but I get no pleasure out of it and usually keep it closed. If I had ordered one I'd forego it.
If your vehicle is waiting on parts and those parts or the issue affects the way you intend to use the vehicle, leave it with the dealer. Make it clear you can't use it as intended which will help count towards your lemon law days out of service and will probably (maybe not) push them to fix it quicker.
