2022 Aisin Failure Tracking Sheet

[mbarber84]

@SpeyRam it doesn’t matter, as long as you have the VIN any dealer can look it up. Call and speak with a service advisor and they can look it up. Just tell them you’re looking at purchasing the truck and want to know if the recalls are completed or open, and under the global recall if the truck is flagged for Customer Satisfaction Notice 71A.

 

[mbarber84]

@SpeyRam also, take a look at the data tag on the driver door. Look for the “date of manufacture” and let me know what that is. Curious to see when it was built.

 

[SpeyRam]

@SpeyRam also, take a look at the data tag on the driver door. Look for the “date of manufacture” and let me know what that is. Curious to see when it was built.

Cheers mate. Will do.

 

[Ionicbrick]

No it’s drivable , I would love to have their contact info. Thanks

yes, I had issues with the transmission after I took it in for first oil change. I shifted hard so pulled over had it towed back to dealership. They kept it for a day and said nothing was wrong with it . Drove it home and seemed fine. Was put on the list this was in July I have contacted 3 others and they all say no parts we will put you on a list. Used it a few times after that towing a 16’ trailer with around 5,000 lbs and it was jerky. Have not used it since then

It’s Christopher’s Dodge Ram
303-238-7311
Ask for Nikki in service. You can tell her Brice referred you. Hopefully she can help.


Sent from my iPhone using Tapatalk

 

[cummins49423]

Has anybody contacted the NHTSA to start a recall?

 

[mbarber84]

Has anybody contacted the NHTSA to start a recall?

I attempted to share my research with them back at the beginning of the year. They basically told me to go fly a kite.

Ram did start a customer satisfaction campaign for this issue (CSN 71A) but it only recently became active.

 

[cummins49423]

I thought the saying was "the customer is always right" but that is how we get treated. Also the government is supposed to be working for us ( WE THE PEOPLE)?
Mbarber84 thank you for all you have done!!!

 

[Adam06]

So I finally got an appointment made for January 8th for all three recalls. Looks like they are under different management. Thanks for everyone’s help it well appreciated.

 

[BCCA]

Good afternoon noon all. It looks like I'm lucky enough to become a data point on this sheet as well. Supposed to diagnose tomorrow for sure as their diesel tech was off. Just from talking with service writer and reading here they agreed this looks like the other K1 failures they have had.

Date ordered: NA purchased off dealer lot.
Date manufactured: 11/22
Date purchased: 06/23
Miles at the time of failure: 11,700
Failed while towing: Yes
Lost forward gears: Yes
Reverse works: Yess
Date transmission failed: 12/30/2023
Transmission serial number: 2I-1630

We were driving down I24 into Nashville where I65 and I24 is combined. Towing our fifth wheel camper I think I got on the throttle at the bottom of a hill to speed up and get over. It down shifted to 4th gear. Dinged and lost all forward power. Pulled over. Shut down. Pulled Codes. po731 and po734. Cleared coded codes. Tried to move. Felt like it kinda would move but not right. Put it in low range. Similar deal but slightly better. Idled and decided we would try to get off interstate as very busy. Truck slammed and lost all forward before it moved a foot. All shifting was perfect before this. No chirp was extremely happy with transmission.

 

[mbarber84]

Good afternoon noon all. It looks like I'm lucky enough to become a data point on this sheet as well. Supposed to diagnose tomorrow for sure as their diesel tech was off. Just from talking with service writer and reading here they agreed this looks like the other K1 failures they have had.

Date ordered: NA purchased off dealer lot.
Date manufactured: 11/22
Date purchased: 06/23
Miles at the time of failure: 11,700
Failed while towing: Yes
Lost forward gears: Yes
Reverse works: Yess
Date transmission failed: 12/30/2023
Transmission serial number: 2I-1630

We were driving down I24 into Nashville where I65 and I24 is combined. Towing our fifth wheel camper I think I got on the throttle at the bottom of a hill to speed up and get over. It down shifted to 4th gear. Dinged and lost all forward power. Pulled over. Shut down. Pulled Codes. po731 and po734. Cleared coded codes. Tried to move. Felt like it kinda would move but not right. Put it in low range. Similar deal but slightly better. Idled and decided weight try to get off interstate more as very busy. Truck slammed and lost all forward before it moved a foot. All shifting was perfect before this. No chirp was extremely happy with transmission.

Sounds like a classic K1 failure. I will get a row started on the spreadsheet for you. Please keep me updated on your status as you can.

 

[BCCA]

Sounds like a classic K1 failure. I will get a row started on the spreadsheet for you. Please keep me updated on your status as you can.

Have confirmation that it is K1 failure. The dealer is ordering complete clutch assembly to try and repair. Part is expedited and currently showing estimate of January 29th plus install after receiving part. Ram Care has been very pleasant and done a fantastic job communicating so far.

 

[Adam06]

Mine went in on Monday, called today to check on progress and he said he couldn’t give me a time line . I told him the recall shows it as a 5 hour job. He just laughed he said more like a week or two. This is worrying me , I have had a transmission torn down and put back in my son’s wheelchair van in 3days. He said he may have a loner car I can pick up tomorrow. Ram cares can’t do anything for me but pay for two days of rental. It’s been there 4 days already

 

[mbarber84]

Mine went in on Monday, called today to check on progress and he said he couldn’t give me a time line . I told him the recall shows it as a 5 hour job. He just laughed he said more like a week or two. This is worrying me , I have had a transmission torn down and put back in my son’s wheelchair van in 3days. He said he may have a loner car I can pick up tomorrow. Ram cares can’t do anything for me but pay for two days of rental. It’s been there 4 days already

If all the parts are there and there’s no additional repair needed it should be a two day turn around max.

 

[Adam06]

he said parts are there that was on Monday. I understand and don’t want a rushed job. But this truck is used to carry my son’s wheelchair and they seem a little incompetent. Hope it stays right

 

[95Ctd]

My local dealer (not where I purchased) said they need to "inspect" it first before ordering parts when they called to inquire about my appointment reason even though I referenced CSN 71A in the comments.

I get there are tons of vehicles and configurations they sell with changes every model year. I'm not expecting the person behind the desk to know or understand all of them.

I do not know what the computer tells them they need to do to inspect it.
As far as I would assume that would mean take it out tear it apart to see if they need to get parts.

Not sure what I'm in for in the waiting room today or what I'm driving out of here but I will report back my experience.

For reference 9-22 build date, bought from dealer inventory March 23' (which sat there for a month waiting for the grid heater relay recall parts)

 

[Adam06]

My local dealer (not where I purchased) said they need to "inspect" it first before ordering parts when they called to inquire about my appointment reason even though I referenced CSN 71A in the comments.

I get there are tons of vehicles and configurations they sell with changes every model year. I'm not expecting the person behind the desk to know or understand all of them.

I do not know what the computer tells them they need to do to inspect it.
As far as I would assume that would mean take it out tear it apart to see if they need to get parts.

Not sure what I'm in for in the waiting room today or what I'm driving out of here but I will report back my experience.

For reference 9-22 build date, bought from dealer inventory March 23' (which sat there for a month waiting for the grid heater relay recall parts)

I don’t know why it would need to be inspected first, the recall shows the snap ring must be replaced. Mine has been there since Monday,got a hold of the service manager and he said the parts that were allocated for my recall were sold by accident.so he was going to reorder and middle of next week he should receive them. He said he has 10 loaner cars but most have recalls on them and can’t be loaned out and I should call ram cares. Rams cares said the recall only covers two days of rental and would take one business day so someone would contact me Monday. I just can’t understand how ram cares really cares!

 

[95Ctd]

I don’t know why it would need to be inspected first, the recall shows the snap ring must be replaced. Mine has been there since Monday,got a hold of the service manager and he said the parts that were allocated for my recall were sold by accident.so he was going to reorder and middle of next week he should receive them. He said he has 10 loaner cars but most have recalls on them and can’t be loaned out and I should call ram cares. Rams cares said the recall only covers two days of rental and would take one business day so someone would contact me Monday. I just can’t understand how ram cares really cares!

Well, they went ahead and did the Mia def sensor I didn't want them to do today but shouldn't be a big deal. Also some steering column click inspection I never heard of or saw on the website...

They confirmed that they do need to take it apart to order parts and I left with a new 2500 gasser.
On the phone when they called me, she basically told me they'd take apart inspect it, and put it back in which made no sense.

 

[rchris1390]

Had my 2022 Ram 3500 transmission fail on 1.11.24 with only 6200 miles on it. I was pulling a vehicle to Seattle, Washington from Wyoming and planning on returning home with a different vehicle on the trailer. It happened going over Snoqualmie Pass in a blizzard and was somewhat of a nightmare. Thank God I was on the descent when it happened and I was able to get pulled over to the side of the highway. Heard a large bang in the transmission, RPM's shot up, CEL came on and I could tell the transmission was no longer fully engaged. Got pulled over at an exit to try and figure out what was going on, I figured there was maybe ice built up on something or something along those lines but didnt see anything underneath that would be affecting anything. I could get it in reverse and after several attempts of putting it into drive it finally engaged, so we unloaded the vehicle I was towing, drove it separately and limped into Seattle only having 5th gear apparently from what I've read on the subject. Only a mile from the hotel I missed the turn I was supposed to take and I swear my navigation rerouted me up the steepest street in Seattle... transmission started to overheat so I pulled over in an apartment complex and shut the truck off, waited a bit, fired it back up and made it to the hotel. Got it into gear the next morning and drove it to the dealership another mile or so away and they called me later the next day and told me that the snap ring had failed in the transmission. The service manager told me it could take months to get the part and repair it, which to me is unacceptable. Made it back home to Wyoming by driving the vehicle I was supposed to trailer back.

I've been a Dodge guy my whole life, same with my dad and grandpa. I wont bad mouth them because all vehicles of all brands have their issues, this one is just more worrisome. Living in Wyoming I go back into some rugged country to hunt and fish, if this were happen out there I could be screwed. A normal tow truck could never make it back in to where I was at to tow me out and sometimes I'm miles from any cell phone service. I plan ahead for contingencies, but having your transmission fail on a brand new vehicle isnt one of them. I'm tempted to push the issue of them buying the truck back from me for what I paid and I'll go buy a 2024, which hopefully doesnt have this issue. Now I'm making payments on an expensive truck, that I may not be able to drive for who knows how long. I did call Ram customer care and they put a specialist on my case, whatever good that will do, I guess we'll see.

 

[Adam06]

Just got mine back today and seems to shift good. Took 2 weeks to get her done

 

[95Ctd]

Well, they went ahead and did the Mia def sensor I didn't want them to do today but shouldn't be a big deal. Also some steering column click inspection I never heard of or saw on the website...

They confirmed that they do need to take it apart to order parts and I left with a new 2500 gasser.
On the phone when they called me, she basically told me they'd take apart inspect it, and put it back in which made no sense.

Dropped mine off Sat 1/13.
Was called Tuesday 1/16 that I can come pick it up while they wait for the parts.
Picked up Thursday 1/18 and confirmed with the parts counter lady that they had not done any tearing apart of anything and that they ordered the parts for the 71A snap ring and Y43.
They left my RO open so that when they get the parts they can do the repair.

At least there is no blame on me if she grenades before then with a recall and a open repair ticket.