RamCares Cp4 service solution updates - (Y78) CP4 recall issued by FCA - 2020 Parts Available May 10

[72guy]

At the minimum, I would think that they would inspect the screen of the fuel pressure regulator. If they don’t, I want to inspect it myself.
Edit: Just read a GM Service Bulletin for suspected pump issues. The first step is to inspect the regulator for metallic debris. If metal is found then it leads you into a 20 hour procedure for fuel system repair and replacement. The bulletin was from 2014 but I imagine most of it would still apply today.

 

[H3LZSN1P3R]

At the minimum, I would think that they would inspect the screen of the fuel pressure regulator. If they don’t, I want to inspect it myself.
View attachment 26145

They would be pulling that im sure

 

[RamCares]

Greetings,
Ram has issued a new Recall (Y78), for 2019-2020 heavy duty trucks. The remedy is a new High Pressure Fuel Pump along with a Powertrain Control Module software update. Once the necessary parts are available, we'll sure to follow up with additional information.

Rob
Ram Cares

 

[H3LZSN1P3R]

I entered my VIN into the mopar recall website and it indicates a recall for the pump. I'm in the Calgary area.

Checked mine again the recall is there now so now we wait…..

 

[Lumpskie]

Checked mine again the recall is there now so now we wait…..

Posted in another thread... (and this may be commonly known information)

Used the Mopar lookup and found Y78 recall for my rig. I then called Recall Assistance this morning and they told me that parts will be available in January 2022.

 

[KBob]

Greetings,
Ram has issued a new Recall (Y78), for 2019-2020 heavy duty trucks. The remedy is a new High Pressure Fuel Pump along with a Powertrain Control Module software update. Once the necessary parts are available, we'll sure to follow up with additional information.

Rob
Ram Cares

Thanks Rob. Good to hear it from the source.

 

[RamCares]

Thanks Rob. Good to hear it from the source.

Of course! We are happy to help.

Rob
Ram Cares

 

[jetrinka]

@RamCares Is it an entirely different pump like those on the 21 and up year models?

 

[clawdog79]

Of course! We are happy to help.

Rob
Ram Cares

Hi Rob @RamCares,

Do you know if those of us that had a CP3 conversion performed to avoid the potential consequences of a CP4 failure will be reimbursed? I see that there is a link to submit receipts for reimbursement on the recall page.


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[RamCares]

@RamCares Is it an entirely different pump like those on the 21 and up year models?

Hi @jetrinka ,
Once the necessary parts are available, we'll sure to follow up with additional information.

Rob
Ram Cares

 

[RamCares]

Hi Rob @RamCares,

Do you know if those of us that had a CP3 conversion performed to avoid the potential consequences of a CP4 failure will be reimbursed? I see that there is a link to submit receipts for reimbursement on the recall page.


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Hi @clawdog79 ,
We suggest saving all your documentations and visiting www.fcarecallreimbursement.com to submit your reimbursement request online. You can also mail your original receipts and proof of payment to the following mailing address:
FCA US Customer Assistance
P.O.Box 21-8004, Auburn Hills, MI 48321-8007
ATTN: Recall Reimbursement.

This will not guarantee you any certain outcome.

Rob
Ram Cares

 

[clawdog79]

Hi @clawdog79 ,
We suggest saving all your documentations and visiting www.fcarecallreimbursement.com to submit your reimbursement request online. You can also mail your original receipts and proof of payment to the following mailing address:
FCA US Customer Assistance
P.O.Box 21-8004, Auburn Hills, MI 48321-8007
ATTN: Recall Reimbursement.

This will not guarantee you any certain outcome.

Rob
Ram Cares

Thank you Rob


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[RamCares]

Thank you Rob


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Of course!

Rob
Ram Cares

 

[Brutal_HO]

Hi @clawdog79 ,
We suggest saving all your documentations and visiting www.fcarecallreimbursement.com to submit your reimbursement request online. You can also mail your original receipts and proof of payment to the following mailing address:
FCA US Customer Assistance
P.O.Box 21-8004, Auburn Hills, MI 48321-8007
ATTN: Recall Reimbursement.

This will not guarantee you any certain outcome.

Rob
Ram Cares

You are right. I submitted documentation to fix the death wobble steering on my 2004 2500 twice and never received a single communications response, denial, or reimbursement.

 

[Burton12387]

[mention]RamCares [/mention] now that the recall information is public, could you share with the group what pump they are planning on replacing the cp4 with on the affected trucks?


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[Brutal_HO]

[mention]RamCares [/mention] now that the recall information is public, could you share with the group what pump they are planning on replacing the cp4 with on the affected trucks?


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Post #230:

RamCares Cp4 service solution updates - (Y78) CP4 recall issued by FCA - 2020 Parts Available May 10

At the minimum, I would think that they would inspect the screen of the fuel pressure regulator. If they don’t, I want to inspect it myself. Edit: Just read a GM Service Bulletin for suspected pump issues. The first step is to inspect the regulator for metallic debris. If metal is found then it...

hdrams.com

 

[flan]

I got almost 3k back from them for a scr we paid out of pocket for on a 2011 5500 that later turned into a recall. The work was done at a ram dealer about 3 years prior.

 

[99ls1tj]

How about those of us who sold our trucks because we didn’t feel safe in them? Maybe some incentive toward a new Ram?

 

[H3LZSN1P3R]

How about those of us who sold our trucks because we didn’t feel safe in them? Maybe some incentive toward a new Ram?

Thats on you

 

[flan]

How about those of us who sold our trucks because we didn’t feel safe in them? Maybe some incentive toward a new Ram?

Send me an address I’ll mail you a 10% off coupon for target, go pick yourself up a new skirt..