My 2020 Cummins Sport 3500 Dually truck is finally finished.
Quick synopsis:
- The fuel Pump Failed on August 27th (had been on the waiting list for the CP4 repair)
- The correct flatbed came to pick up the truck on August 31st (a local problem because the towing companies weren't sending the right trucks)
- The dealer diagnosed the fuel system repair in early September (Castle Jeep Chrysler in Naperville - closest to where my truck was located)
- The dealer received 2 of 3 parts in the week of Sept 30th (the fuel tank was on backorder for 3 weeks)
- 3rd part (fuel tank and lines) showed up the week of October 3rd
- The truck was repaired and delivered back to me (with 1/3 tank of fuel) on October 12th at 5 pm
Repairs didn't cost me anything but time, and a half tank of fuel (I had filled the tank 10 minutes before it failed)
So far so good. I drove the truck for 60 minutes yesterday. Noticed nothing different - same old truck.
I wanted to thank the dealer for dealing with the issues best they could. They kept me in the loop and were completely transparent with the process, parts needed and timing best they could.
I'm still a Mopar die-hard to the end. Take the good with the bad...