Ha, nope, they (dealer, tech, & Ram Customer Service) all agree this isn't normal.
My closest dealer had the diesel tech move. I had to take the truck to a different dealer that had a diesel tech. This was last year.
That dealer had me wast a day of work to get the truck there. Kept it all day to do absolutely nothing. They called me that afternoon and said no CEL, we can't even look at it under warranty as Ram will not pay for diagnostic time. They offered to look at it under warranty for $150 an hour on my dime.......Yes, they knew there was no CEL when I made the appointment and nothing was mentioned. I did have a CEL for frequent regen. My local dealer cleared that and flashed the ECM.
That prompted a call to Ram Customer Service where Ram simply said to try another dealer and they can't force the dealer to look at my vehicle.
Next dealer is 2 hours one way away. So, I waited 3 months with the truck doing regens every 100 miles or less for my closest dealer to hire a new diesel tech.
IF RAM WANTS TO TAKE MARKET SHARE FROM FORD AND GM, THEY DAMN BETTER WORK ON THEIR DEALER EXPERIENCE.
This is likely my first and last Ram just from dealer experience alone.
My Ford dealer was a pleasure to work with, and bent over backwards to make folks happy on the service side. If I could have found a F350 equipped like I wanted, I would have looked hard at another Ford.
But, everyone said Ram had made great strides in quality & offered a fair deal, so I thought I would give it a go. Here we are.
I like the truck, and need a truck capable of towing 15-18K pretty regularly.
I guess in the fall I may have to look at trading. I know I will hate the busy engine towing, but I am taking a hard look at the new Ford 7.3 gasser with 4.30 gears. The EPA/Left/Dems/Whoever have won. Emissions have killed modern diesel reliability.
I have driven a diesel truck since 2000. Had several. Never a "modern" one with all the emissions. Trucks from GM & Ford were generally reliable, but were all getting high miles for long pulls with weight. Thought I would treat myself to the first "new" vehicle since 2003.....This truck has been to the dealer several times for leaking cab lights, leaking 3rd brake light, leaking sunroof, surging at low rpm (and has started doing this again), service trailer brake, TPMS, blind spot and every other dash light, service rear air suspension immediately, service DEF system. and now regens between 44 & 100 miles like clockwork. Maybe it is time the truck is traded......IDK. I want to like this truck, but this is the first vehicle I bought a code reader for as the CEL comes on so often, I needed to know if it is ok to keep driving or if I need to stop with a 15K 40' trailer behind me.
Long rant, but is what it is.