I’m a big believer that we all get too much crap when we stumble, and not enough recognition when we exceed expectations. It is in that spirit that I’d like to acknowledge Ram Care, and those who led me to the happy ending that now closes this story…
It was just over a month ago that I was added to the list of AISIN transmission failures. To say the least, I was disappointed and angry. As much in the response I got from Ram Care, as I was the transmission itself. What a difference a month makes! What a difference in the new 2023 transmission I received!
I’m happy to report that I got my truck back about 3 weeks ago. I immediately hitched up to our 5th wheel in North Carolina, and pulled it to our home in the Texas Hill Country. It was perfect. I drive it daily, and it is now noticeably better than original. For those who don’t know, beyond the “K1” failure correction, Ram made several improvements/enhancements to the ’23 AISIN. It is much more smooth!
If you use your Ram to pull a 5th wheel, you might enjoy following “Our Road Less Traveled” on YouTube/Facebook. I mention them because this forum led me to them. They experienced the same failure. Ultimately, Clay responded directly to me by phone. His help and info led me to Mike MacDonald - Executive Referrals Manager with Stellantis. Mike’s efforts, at the very least, let me know that someone at Ram actually cares… First, he helped to expedite the shipment of the new transmission. Second, he assured me that every dollar of my near $4300 in trip interruption expenses would be reimbursed (I just received the check). Then, he went above and beyond to comp us a Maximum Care (125K/8 year) Warranty (worth $9K)! In contrast to the warranty, it may seem less significant, that Mike has sent me 2 personal emails in an effort to make sure I’m happy, and the truck is performing well. But I truly appreciate that!
I’d also like to acknowledge Don Mele, Service Manager at Boone CJDR. He had my truck on the lift 10 minutes after the transmission was received, and I was driving it 24 hours later.
I’m not saying everyone will have this kind of experience. It took some effort to pursue this, and get this result. But I now have an answer to my initial question. YES! Somebody at Ram Care does care!