CharlieTangoWhiskey
Well-Known Member
- Joined
- Sep 8, 2022
- Messages
- 287
- Reaction score
- 321
**UPDATE**
So the wifeand I have been sitting two weeks in GA because the dealer told me the truck would be here any day and had a del date of 23Sep. I called customer service and got the normal, look at the website. I pointed out it said it would be here on the 23 but had not shipped, so the data is wrong. I pressed for why the delivery date is listed and what it is based off of, he could not tell me. Told me to call the dealer. I called the dealer and they had no info. I asked them to call their dealer rep and lean on him. He said they had and he could not provide any information. SO, I took to Linkedin and sent a message to every plant manager, CFO, CIO, CEO, VP and Pres that I could find. Listed the order number and the last 8 of the VIN. I gave a brief explanation, that all i wanted was a valid explination as to why the truck is built and has sat for 2 months. 36 hours later I got a call from RAM HQ. The guy explained he is personally contacing the plant in Mexico and has demanded and explanation. He then asked what date was the latest that I absolutely needed the truck. Then stated that after I take deleivery, they are going to find a way to cover my cost for the two weeks we sat in GA. I feel good about it. Ill let you know what I find out. I also pointed out the trucks ordered in Aug, have already been shipped and delivered; while trucks ordered in March and Apr are still missing. He stated he would get to the bottom of it and let me know as soon as he found out.
So the wifeand I have been sitting two weeks in GA because the dealer told me the truck would be here any day and had a del date of 23Sep. I called customer service and got the normal, look at the website. I pointed out it said it would be here on the 23 but had not shipped, so the data is wrong. I pressed for why the delivery date is listed and what it is based off of, he could not tell me. Told me to call the dealer. I called the dealer and they had no info. I asked them to call their dealer rep and lean on him. He said they had and he could not provide any information. SO, I took to Linkedin and sent a message to every plant manager, CFO, CIO, CEO, VP and Pres that I could find. Listed the order number and the last 8 of the VIN. I gave a brief explanation, that all i wanted was a valid explination as to why the truck is built and has sat for 2 months. 36 hours later I got a call from RAM HQ. The guy explained he is personally contacing the plant in Mexico and has demanded and explanation. He then asked what date was the latest that I absolutely needed the truck. Then stated that after I take deleivery, they are going to find a way to cover my cost for the two weeks we sat in GA. I feel good about it. Ill let you know what I find out. I also pointed out the trucks ordered in Aug, have already been shipped and delivered; while trucks ordered in March and Apr are still missing. He stated he would get to the bottom of it and let me know as soon as he found out.