After the second visit I begin keeping a log. I've bolded anytime a new symptom shows up or something noteworthy happened. Names have been removed.
5/4 @ 1611: Pixel6?, wired and wireless. Advisor notified via phone call that he was able to completely lock up the radio with his personal phone on a wired connection. Stated his phone would NOT connect wirelessly. Ordered new ports. Stated that audio problem was not reproduced with Pixel 6, Pixel 6a, or Z Flip 3. Was informed that S21+ is not listed as compatible even though it meets Android OS requirements. However this problem was present since day 1 with my personal Pixel 6 Pro. Advisor requested I come back while the radio is malfunction so they can pull codes.
5/4 @ 1809: S21+, wired. Picked up truck, sat in parking lot listening to YouTube podcast for approx 7 min. Left and audio cut out before getting to 295. Returned to dealer and showed second advisor the issue. Supervisor performed hard reset. No codes pulled.
5/5 @ 1843: S21+, wireless, Spotify. Audio stopped. Captured on video.
5/5 @ 1901: S21+, wireless, fb reel, audio stopped
5/5 @ 1911: S21+, wireless, Spotify. Audio stopped
5/5 @ 2303: S21+, wireless, pandora. Audio stopped
5/5 @ 2324: S21+, wireless, pandora. Audio stopped
5/6 @ 1157: vehicle navigation directions clipping
5/6 @ 1334: vehicle navigation directions clipping
5/7 @ 1404: vehicle navigation not providing directions when rerouting
5/7 @ 1622: z fold 4, wired. Replicated Advisor's issue locking up the radio.
5/7 @ 1638: s21+. Went into reboot mode and optimized all apps
5/7 @ 1649: s21+, wireless, espn+. Audio cut out.
5/7 @ 2005: s21+, wired. Would not connect, had to hard reset radio. After hard reset took 3 mins to connect.
5/7 @ 2057: S21+, wired, Spotify. Audio stopped
5/8 @ 1537: S21+, wireless, Spotify. Audio stopped
5/10 @ 0658: s21+, wireless, waze. Verbal directions clipped off ends of sentences
5/10 @ 0809: s21+. Updated and optimized all apps.
5/10 @ 1340: s21+, wireless, waze. Navigation prompts clipping
5/10 @ 1512: s21+, wireless, waze. Navigation prompts clipping
5/10 @ 1615, S21+, wireless, Spotify. Audio stopped
5/11 @ 0656, s21+, wireless, waze. Navigation prompts clipping
5/11 @ 1532: S21+, wireless, Spotify. Audio stopped
5/11 @ 1548, s21+, wireless, waze. No audio at all
5/11 @ 1609: S21+, wireless, Pandora. Audio stopped
5/11 @ 1604, s21+, wireless, waze. Navigation prompts clipping
5/11 @ 1908: new usbc cord
5/12 @ 0916 S21+, wireless, Spotify. Audio stopped
5/12 @ 0919 S21+, wireless, Spotify. Audio stopped
5/12 @ 0935 S21+, wired, Spotify. Audio stopped
5/12 @ 0958 S21+, wired, Spotify. Audio stopped
Gave up logging repetitive issues
5/15 @ aprox 1640 s21+: wireless, phone call. Radio reset by itself
5/21 @ 1312: radio froze, music changed to a buzzing skipping sound, could not turn off, reset by itself
5/31 @ 0918: Received text from third advisor offering a free oil change in return for filling out a survey with all 10s. Told them I would not be doing so as I had not received promised call backs or any updates regarding the parts ordered or my additional observations that had happened since picking the truck up.
5/31 @1213: Received fb message from personal friend who works at dealer (service porter) asking me to not fill out a negative survey. Management has placed him in a compromising situation.
6/6 @ 0653: Started truck and had popup - Uconnect Box Error
Uconnect Box requires service. Please visit an authorized dealer.
Captured on video.
6/6 @ 0730: Advisor pulled codes, explained it is most likely an internal short and will need a new radio. Follow up appointment set for 6/12.
6/12 @ 1200: Advisor requested to keep truck longer, STAR has the tech testing various things to see if it really needs the radio.
6/12 @1530: Told by advisor that truck needs a new radio and Uconnect box, as soon as Stellantis approves the parts they will be ordered.