Dinky503
Well-Known Member
My truck is 2022 3500 SRW S.O. 43K miles.
Last Friday I had my mechanic change my oil and fuel filter change. When he drained the oil it filled a 5gal pan with really thinned down oil and over flowed a bit. Approximately 2 gallon extra fluid, he told me to take it the dealer as I probably have a injector leak. So I called the dealer and told them the story and booked a appointment for Monday.
My check engine light was already on for frequent regen mode due to air filter.
Got to the dealer Monday morning and they had me scheduled for a oil change..... same guy I was talking to set the appointment up. Told the story once again and he said no problem we will make room for you.
Tuesday I get a phone call about regen and how they will force regen under warranty and install the partical recall and should take care of it. Then proceeded to tell me my pcv valve and crank case vent had oil in it from someone over filling my oil. He told me it would be $900 to replace those and won't be covered under warranty do to oil being over filled. I told the guy he was out of his mind of course there was oil there, the system filled 5gal pan on my last oil change. Asked him if they found any issues with my injectors or why I have excess fluid in my oil. He said he doesn't know because they didn't change my oil, he then told me they can't move forward with test until they replace the parts for $900. I told him to transfer me to the manager. I told assiatant manager to stop with the ******** and look at the issue I asked for and quit funding their fishing exhibition. He told me to test for leaks will be $220, I asked what test will they perform? The assitant manager told me a injector power balance test. I told him I am not a certified tech but I think that test is for making sure the injectors are functioning and doing equal load. He told me this test will make sure there are no leaks and if it passes the test there are zero chance of injector issues. I wasn't going to argue there and said if he can guarantee me this test will prove I have not leaks go for it.
Wednesday around 11am I get a call from the assistant manager saying it passed the power balance test no fuel leaks. They check oil level and they are good, added the partical sensor, did a stationary force regen and flashed and reprogrammed my ecu. The total was going to be $590 for test performed. At this point I said I'll come pick up my truck and plan to talk to the manager about the quality of service I received.
The real manager and I spent about 45mins talking about how they never listened to me about potential fuel in my oil and were looking for a quick buck. We came to the terms once my oil level went up I would return and they would not charge me for any testing. I figured that would be good since they technically didn't not see the fluid and were going off a paying customer word. We went out together to document the fluid level with a picture even though the tech marked safe operating level. I pulled the dip stick and no oil was on my dip stick..... they told me they just pulled it around and let it set for a minute to let oil drain down. We waited 15mins and the oil was barely marking on the dip stick. I looked at them and said see why I can't trust your team...I guess it's simple any oil on the dip stick I just bring it back right? The manager looked at the assitant manager like someone was getting punched out. The manager instructed me to drive it home and let it set for a hour and take a picture then. He said the tech said it was in safe operating level and will be good....So I drove home which is 2 miles from the dealer and had to get a ride to work to pick my jeep up. Once home I heard a loud clacking noise, sounds like a dead injector or cylinder slap. I took a video to capture the noise and returned to the dealer. Service advisor came out and heard the noise and said they will check my truck back in. I sent the video to the manager right then since he was not around i went home. No check engine lights on or any Christmas tree lights.
This morning I called @RamCares To Open a claim as thing are not looking like the dealer are going to take care of it. Still waiting for a call from the adjuster now.
The dealer called me a 5pm to tell me they found the clacking issue. They said my batteries need to be replaced as they were low causing ecu problems. One battery was 550cca and the other was 600cc.... they said once they balance and fully charged the batteries the noise went away..... they said they can replace them but it will cost me out of pocket.. I told them I will call them back tomorrow with an answer.
I find it very funny you force regen my truck on low oil... then flash the ecu and reprogram the computer and it makes noise and you blame it on batteries at 70%. You let the customer pick it up making noise and low oil. Hopefully Ram cares takes care of this. Still zero resolution on why there was excess very thing oil in my system.
Last Friday I had my mechanic change my oil and fuel filter change. When he drained the oil it filled a 5gal pan with really thinned down oil and over flowed a bit. Approximately 2 gallon extra fluid, he told me to take it the dealer as I probably have a injector leak. So I called the dealer and told them the story and booked a appointment for Monday.
My check engine light was already on for frequent regen mode due to air filter.
Got to the dealer Monday morning and they had me scheduled for a oil change..... same guy I was talking to set the appointment up. Told the story once again and he said no problem we will make room for you.
Tuesday I get a phone call about regen and how they will force regen under warranty and install the partical recall and should take care of it. Then proceeded to tell me my pcv valve and crank case vent had oil in it from someone over filling my oil. He told me it would be $900 to replace those and won't be covered under warranty do to oil being over filled. I told the guy he was out of his mind of course there was oil there, the system filled 5gal pan on my last oil change. Asked him if they found any issues with my injectors or why I have excess fluid in my oil. He said he doesn't know because they didn't change my oil, he then told me they can't move forward with test until they replace the parts for $900. I told him to transfer me to the manager. I told assiatant manager to stop with the ******** and look at the issue I asked for and quit funding their fishing exhibition. He told me to test for leaks will be $220, I asked what test will they perform? The assitant manager told me a injector power balance test. I told him I am not a certified tech but I think that test is for making sure the injectors are functioning and doing equal load. He told me this test will make sure there are no leaks and if it passes the test there are zero chance of injector issues. I wasn't going to argue there and said if he can guarantee me this test will prove I have not leaks go for it.
Wednesday around 11am I get a call from the assistant manager saying it passed the power balance test no fuel leaks. They check oil level and they are good, added the partical sensor, did a stationary force regen and flashed and reprogrammed my ecu. The total was going to be $590 for test performed. At this point I said I'll come pick up my truck and plan to talk to the manager about the quality of service I received.
The real manager and I spent about 45mins talking about how they never listened to me about potential fuel in my oil and were looking for a quick buck. We came to the terms once my oil level went up I would return and they would not charge me for any testing. I figured that would be good since they technically didn't not see the fluid and were going off a paying customer word. We went out together to document the fluid level with a picture even though the tech marked safe operating level. I pulled the dip stick and no oil was on my dip stick..... they told me they just pulled it around and let it set for a minute to let oil drain down. We waited 15mins and the oil was barely marking on the dip stick. I looked at them and said see why I can't trust your team...I guess it's simple any oil on the dip stick I just bring it back right? The manager looked at the assitant manager like someone was getting punched out. The manager instructed me to drive it home and let it set for a hour and take a picture then. He said the tech said it was in safe operating level and will be good....So I drove home which is 2 miles from the dealer and had to get a ride to work to pick my jeep up. Once home I heard a loud clacking noise, sounds like a dead injector or cylinder slap. I took a video to capture the noise and returned to the dealer. Service advisor came out and heard the noise and said they will check my truck back in. I sent the video to the manager right then since he was not around i went home. No check engine lights on or any Christmas tree lights.
This morning I called @RamCares To Open a claim as thing are not looking like the dealer are going to take care of it. Still waiting for a call from the adjuster now.
The dealer called me a 5pm to tell me they found the clacking issue. They said my batteries need to be replaced as they were low causing ecu problems. One battery was 550cca and the other was 600cc.... they said once they balance and fully charged the batteries the noise went away..... they said they can replace them but it will cost me out of pocket.. I told them I will call them back tomorrow with an answer.
I find it very funny you force regen my truck on low oil... then flash the ecu and reprogram the computer and it makes noise and you blame it on batteries at 70%. You let the customer pick it up making noise and low oil. Hopefully Ram cares takes care of this. Still zero resolution on why there was excess very thing oil in my system.
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