Yesterday at 8:39 PM
I am having problems with the factory air suspension too. I have a 2020 Ram 2500 with the factory rear air suspension that I bought new. The truck has a one inch spacer lift under the rear airbag with a bracket that positions the ride height controller as if there was no lift so the airbag will function as stock. The lift kit was installed around 2-4k miles, very soon after I bought it.
I see others getting help from dealers and covered under warranty but nothing for me, here is my story.
I brought in in for repair with the air suspension at 16814 miles because of the common one side sitting lower than the other, 2" in my case. This problem occurs over night and dealer couldn't find anything wrong an sent me on my way.
2nd time I brought in in for service was at 24985 miles and they attempted to fix with a software update/reprogram.
3rd time I brought it in for service was at 35113 miles where this dealer said the air bag would not be covered under warranty and that it needed replaced. Since this air bag was just leaking down over night I didn't replace as everything else functioned normally.
At around 41000 miles we were on a trip and had the passenger side air bag blow out (huge explosion) causing the rear suspension to ride on the bump stops. we pulled the air compressor fuse and limped the truck back home. Meanwhile while we were on the trip I began calling around to find parts and schedule to have both air bags replaced so everything would new and not have anymore issues. I found parts at Larry H miller, they had one in stock and the other in 3 days but couldn't get me in for 2 weeks. I called Young and the could get me in in 3-4 days but didn't have the part available for a week or so. In order to get my truck on the road asap I purchased parts from one dealership and had the replaced at another BIG MISTAKE!!!!!
Here is why.
Young Ram is who said my air bags needed replaced so they put new ones on 10/27-28 that I purchased from Larry H Miller. My wife picks up the truck on Friday 10/28 and drive with a single axle trailer (7x14) with a 2 seat UTV on it, maybe 3500 lbs. No problems getting there, but Monday 10/31 both new airbags blow out (huge explosion again) with no trailer behind the truck. Here are the receipts.
Now the truck is in Colorado at Prestige Ram and they did a diagnosis and said both rear air bags and compressor need replaced just 3 days later. The truck is still sitting there today because the new total to replace everything is 5k after I just spent $2400.00 for 2 new bags.
Prestige said they cant cover it under warranty.
Young said nothing they can do but give me my $400 dollars for install back.
Larry H miller doesn't know what to do either because they supplied the parts and didn't work on the truck.
I'm not sure if Young even installed the bags correctly because they demonstrated that by not even bolt them down correctly. Did they over pressurize the system? If there was an air compressor problem they would have caught it then with the scan OR did they cause the air compressor to go out by loose air lines?
I thing Young (dealership) has a responsibility to take care of this because they blame the 1" lift for causing the original air bag not to be covered under factory warranty.
1. If so, they shouldn't have took my money or touched my truck because of the 1" lift and repaired it.
2. They never once said that the new air bags warranty would be voided by the lift.
3. I didn't sign anything saying that.
4. They originally diagnosed it and that's what I replaced.
5. They blame the parts that are OE from another dealer.
Here is a picture showing missing bolts from the install by Young.
New blown air bags.
I don't know what to do now.
