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Recall Manufacturer Safety recall issued 2019-2020 D TRANSMISSION VALVE BODY

At the dealer now. I’ll post if I notice any changes in the vehicle.
 
I had my recalls serviced 3/13. I tried the dealer in which I purchased the truck 1st and was told the parts were on back order with no ETA when they would be available. I tried another area dealer and they told me they could have the parts the next day. Very puzzling the difference. The work order papers say the recalls are completed and have not seen any difference in performance But it’s only been a day and about 100 miles.
 
Finally got my build sheet and checked the recall status on the Mopar site; no recall. Great to know the 68RFE is fully implemented in manufacturing.
 
Just an update here, I finally got the VB6 and W03 recalls done yesterday after waiting 1.5 months for the parts. They also did an RRT on my ramboxes and one was so deformed, they ordered a new panel for it. Waiting for that part now.

Anyway, drove 45 miles after the transmission work and engine PCM update, so far so good. No noticeable difference except but tranny was cooler by 5 -10 degrees. Not sure it’s related, but just an observation. Was 85 Degrees yesterday in Texas.
 
Tried 2 times with my dealer and they have said both times no idea when parts will be in, cant order parts, and cant get on a list for the parts. What should I do?
 
crzysnake137 said:
Tried 2 times with my dealer and they have said both times no idea when parts will be in, cant order parts, and cant get on a list for the parts. What should I do?
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If you have another dealer try them. I was in a similar situation but tried another and am now scheduled for next week.
 
Just got mine done on Tuesday. Truck has sat on the driveway since getting it home from the dealership but did notice a slightly smoother shifting experience. Had called dealership (central OH) a couple weeks ago asking about part availability, at that time they had everything except for the gasket in. Called back Monday, confirmed they had the parts in stock and dropped it off Tuesday morning.
 
I think they are prioritizing fleet vehicles... I worked mine in with the fleet service manager.
 
My Dealer said the same and I tried another dealer that said they could have the parts the next day and they followed through. Even got a call about 2 1/2 weeks after the repair stating the parts had come in so someone else will get a repair quickly.




crzysnake137 said:
Tried 2 times with my dealer and they have said both times no idea when parts will be in, cant order parts, and cant get on a list for the parts. What should I do?
Click to expand...
 
Got mine done had to have FCA Customer Care call the dealer to fit me in. Dealer told me they ration parts to dealers - he said he only got 6 this week
 
Just tried to contact my local dealer again after being told by Ram Cares that parts should be available. Local dealer said they have no idea, parts are not available and they have no ETA from Chrysler. They said they couldn’t do anything at this time. Didn’t even take my name and number to follow up.
I am so PISSED OFF by this lack of communication, dishonesty, and incompetence.
 
3_Rams said:
Just tried to contact my local dealer again after being told by Ram Cares that parts should be available. Local dealer said they have no idea, parts are not available and they have no ETA from Chrysler. They said they couldn’t do anything at this time. Didn’t even take my name and number to follow up.
I am so PISSED OFF by this lack of communication, dishonesty, and incompetence.
Click to expand...
My dealer didn’t have part either. So they ordered them and called me when they arrived. Sounds like your dealership is screwing around with you.
 
3_Rams said:
Just tried to contact my local dealer again after being told by Ram Cares that parts should be available. Local dealer said they have no idea, parts are not available and they have no ETA from Chrysler. They said they couldn’t do anything at this time. Didn’t even take my name and number to follow up.
I am so PISSED OFF by this lack of communication, dishonesty, and incompetence.
Click to expand...

So sorry to hear this! If you'd like us to open up another case for you so we can help with the appointment, please feel free to reach out.

Kaitlin
Ram Cares
 
RamCares said:
So sorry to hear this! If you'd like us to open up another case for you so we can help with the appointment, please feel free to reach out.

Kaitlin
Ram Cares
Click to expand...


Thanks, I would love some help. Want to get this resolved one way or the other. Just sent you a PM
 
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