Ram cares got with me on this issue and opened up a case file. Long story short ram cares is going to listen to the dealer. I had video of my hood and no one wanted to see. My hood actually popped opened but didn't fly up. Dealer said it was fine until I popped the hood and tweaked on it to show them how flimsy the hood was. Ram cares told me they would close the file for now cause the dealer said it was ok, but if I still had issues call them. I told them it never got fixed.