Thats good news!
My dealer told me there was no TSB about the transmission issue. I went home and printed off all of this info and took it back to him. He said he's "pass it up the chain". Today my truck will have been parked behind the dealership for 30 days. I get it, it's nobody's fault (personally) but you think the Ram 'network' would at least make sure the TSB was provided to each dealership so the problem could be solved ASAP. My dealer hasn't said anything about replacing tranny. Originally, they ordered a replacement valve body, but apparently that wasn't the issue because it's still there. It would be helpful if they'd just say "we know what the problem is and this is what needs to happen for us to get you your $90k pickup back so you can get to work".
Does anyone know if Ram reimburses for rental of a work truck? I just need a 3/4 ton or greater and 4x4 to do my work. The 2x4 1/2 ton pickup they rented for me was doable during the rains we had out here in CA for the past few weeks but now it's drying up and I need to get back to work.
I'll let you know if I hear anything re my truck repair.
You are 100% correct. This is an opportunity for Ram to build customer relations and reputation by being transparent and by admitting to a problem and rectifying it, just as they did with the CP4 failures. It looks like the current plan is to sit back and wait, and "fix as they fail", rather than being proactive. I`ve been tracking these issues now for about two weeks and have just shy of 50 trucks on my list. My reach is limited to a small handful of internet forums and groups. So in 14 days I`ve been able to identify 49 trucks with this failure.....in my spare time. If I was actively engaged full-time in this process I would assume my sheet would be much larger. I`ve also witnessed countless others comment about having the same problem but have not been able to "reach" them due to the limitations on communication on some various online platforms. The math still works out to about 3 trucks a day. I`m sure for every one I am able to talk to, there is at least one other that I cant. In addition, when I get info back from owners who are going through the repair side, the common theme is "parts are backordered", "delayed for 30 days", etc. There is no question that this is a known issue. It is a safety issue as well. If you think about the wide range of user types, some of the trucks sold will fail immediately because they are being used daily in high-mileage applications. Yet others are sold to customers who use the truck on occasion to move travel trailers, or haul other items once in a while. Without identifying the trucks at risk, owners like myself are forced to continue to operate a truck that can`t be fully trusted. Period. You can claim "well you have over 20,000 miles so your transmission should be fine" but that is not concrete. If you look at the data I have collected, failures have occurred over a wide range of mileages. There simply is nothing concrete that we can base our trust in. We may very well see this issue carry on for months ahead. 2022 trucks are still on the way to dealer lots from Mexico, and more are being sold daily. Add to that the occasional use trucks that will be hitting the road for camping trips and summer season work tasks. A little transparency would give us all more clarity and possibly peace of mind, or at the very least allow us to recognize the limitations that may exist with these trucks until a fix can be applied. They already acknowledged there is indeed a problem by issuing the TSB. The problem with the TSB is it doesn't specify
which trucks are affected..........
The logical next question is,
why doesn't it list which trucks are affected?....(because its a TSB and not a recall)
Nothing but questions and no answers
Why are they still replacing full transmissions rather than executing the repair procedure as outlined in the TSB, especially since some of these trucks have failed
after the TSB was issued.
How traceable / trackable is the inferior part in question? (I doubt the snap ring has a serial number stamped on it)
Does Aisin / Ram know which transmissions received the faulty parts?
What guarantee does an owner have that the replacement transmission they receive will not exhibit the same failure as the previous transmission?
What guarantee does an owner have that the replacement parts installed to fix their broken transmission will not fail in the same manner or contain the same flaw?
I wonder how "trackable" the issue is, due to the nature of the part in question. I doubt that snap ring has a part number or serial number stamped on it. Can Aisin / Ram identify which transmission serial numbers received faulty snap rings?
