Agreed - however I think the thing that is frustrating me the most about this is the lack of taking care of their customers that just spent in excess of $70k with them. I was offered $30 a day towards a rental while my truck is being repaired - do you know what you can rent for $30 a day?? Certainly not anything that can tow. Plus they have made no effort to cover any expenses directly related to the break down. Their whole attitude is "Meh", like it's not their problem. I get it that stuff breaks, but they needed to step up, and so far zip, zero, nada. I'm 50/50 on whether to unload the truck and go with Ford/GM/Toyota.
Mark with Ram Care on this site has responded, but really there is nothing that he can do - it's all down to the dealer since they are individually owned entities. So since I had to tow to the nearest dealer, it's not like you can pick and choose who is going to repair the truck.
Since I have an F150 that has given me 100k trouble free miles, I'm not stuck for a truck, so not having the Ram is not a huge issue. Again, it's a lack of taking care of the customer that's going to hurt them. So far I don't have a lot of good things to say about FCA.