Oh where to begin... Placed an order 9/23 for a Limited, 3500 Megacab, HO, SRW, and just found out it went D1 status on the 21st (see '23 build spreadsheet for all the details). Rewind the tape to 11/15 where I ask my dealer a few questions on my build sheet and find out that they didn't order the Level 1 equipment group with the 12" UConnect 5 touchscreen. They thought the 12" screen was standard on the '23's (which it was on the 22's) but not anymore. They completely dropped the ball/screwed the pooch/sh!t the bed. The dealership submitted a change to my order to add the level 1 equipment group. At that time I'm thinking to myself, "not to worry His Dudeness, we caught this just in time, all is right with the world."
Fast forward back to today and the dealership calls me up and says they haven't received any acknowledgment from the factory on the changes. The truck is scheduled for production and should be completed by 12/12. Their recommendation is to place an order for a second truck with all the correct options today while we wait to find out the fate of my current build. They've contacted the district rep who apparently contacted the Factory and have received no response. I was so pissed by the end of the call I was shaking....
My dealership just reset the clock on me by 2 months on something that could've totally been avoided from the beginning. Is there any way to find out whether or not the factory has updated my current build with the level 1 equipment group? The dealership acknowledged their mistake but is all shoulders on finding out some answers. Is it possible the factory made the correction and just doesn't have time to respond? I'm assuming worst case scenario at this point unfortunately.