Yup, I agree, you have to wear them down over time with back an fourths. Mine was all done over email, never even called. We travel fulltime in our RV, so when we committed to a deal, we rerouted an worked our way toward the dealership. My salesman did tell me that if we did meet ,so that way his bosses knew 100% that i was serious than he could show me some leniency on some things , like ( no down payment, free tube step ups, free 60 gal fuel, 400 off my 30k hitch, oil changes,etc) . So we figured since they were going to commit to all that an also commit to a, perfect condition an above best trade value online for my current truck just based off if pictures I sent them . They didn't even inspect it when we got there. So when we meet we were there for probably 45 min just shooting the bull an told him we'd see him in a few months. He asked me to not put to many miles on the current ride, but i had already worked into the deal that the trade value was going to be based on an extra couple thousand miles being on it by the time they take ownership.