Bcrouse
Active Member
- Joined
- Jul 22, 2022
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I posted this in the 2023 build/order thread but thought it warranted its own post as well.
I ordered a 2023 3500 Laramie Megacab 4x4 HO dually back in September. Order was accepted and confirmed. My dealer called me saying they were really sorry but Ram was telling them that my already accepted order needed to be changed from the Laramie Level 2 package to the Laramie Level F package. The Level F removes the 12” full digital dash. I then asked the dealer to follow up with Ram asking if I waited (im not in a rush) if they would honor the original order.
(In the interim, my order goes to D1 status. I am unsure if its being built as ordered or Ram made the decision to build it how they want)
Few days later I get a call back from the dealer. Dealer says that Ram never intended the Laramie to be able to select the new 12” digital dash and oh they also removed the fender flares since I ordered. I inquired how my truck was being built. I was i formed that according to Ram the dash and flares were never meant to be on the Laramie it was being built without them.
I asked if I would be getting any kind of compensation (money off, floor mats, a high five….something). I was informed there was a $10 difference between the Level2 and LevelF costs so I should expect nothing. Not even a “sorry guys, we fudged up” meme from Ram.
Im not really sure I buy Ram’s excuse it was never meant to be orderedable for the Laramie. It was on the original build sheets, its on the 2023 RamTrucks configurator in the Level2 package. I think they intended it to be ordered as part of that, but when they got an overwhelming amount of Longhorn and Limited orders they panicked and started making excuses.
This means that Ram could and will pull anything off of accepted orders now and in the future. I can understand not allowing new orders to select it, but pulling things off of already accepted orders with a lame excuse is pretty low.
My dealer sounded pretty angry at Ram too. Im sure they lost a few orders because of it.
Ram this is not the way to conduct business and instill confidence in your customers. I am pretty close to canceling my order. The fact you havent contacted a majority of your dealers speaks volumes as well.
Anyone else still in “D” status or have yet to order, keep an eye on your orders.
I ordered a 2023 3500 Laramie Megacab 4x4 HO dually back in September. Order was accepted and confirmed. My dealer called me saying they were really sorry but Ram was telling them that my already accepted order needed to be changed from the Laramie Level 2 package to the Laramie Level F package. The Level F removes the 12” full digital dash. I then asked the dealer to follow up with Ram asking if I waited (im not in a rush) if they would honor the original order.
(In the interim, my order goes to D1 status. I am unsure if its being built as ordered or Ram made the decision to build it how they want)
Few days later I get a call back from the dealer. Dealer says that Ram never intended the Laramie to be able to select the new 12” digital dash and oh they also removed the fender flares since I ordered. I inquired how my truck was being built. I was i formed that according to Ram the dash and flares were never meant to be on the Laramie it was being built without them.
I asked if I would be getting any kind of compensation (money off, floor mats, a high five….something). I was informed there was a $10 difference between the Level2 and LevelF costs so I should expect nothing. Not even a “sorry guys, we fudged up” meme from Ram.
Im not really sure I buy Ram’s excuse it was never meant to be orderedable for the Laramie. It was on the original build sheets, its on the 2023 RamTrucks configurator in the Level2 package. I think they intended it to be ordered as part of that, but when they got an overwhelming amount of Longhorn and Limited orders they panicked and started making excuses.
This means that Ram could and will pull anything off of accepted orders now and in the future. I can understand not allowing new orders to select it, but pulling things off of already accepted orders with a lame excuse is pretty low.
My dealer sounded pretty angry at Ram too. Im sure they lost a few orders because of it.
Ram this is not the way to conduct business and instill confidence in your customers. I am pretty close to canceling my order. The fact you havent contacted a majority of your dealers speaks volumes as well.
Anyone else still in “D” status or have yet to order, keep an eye on your orders.
