I’m a mess ..please help

[2500project]

I’m installing a 12” out of a wrecked truck and have two issues that are actually fighting against themselves
(1) I have a locked screen that shows up occasionally in grayscale, it will not allow you to put in the unlock code
(2) after a few minutes, that’s screen goes away and then I get a sos call error that I cant x out because the screen is locked

things that I have tried so far listed below
holding the volume button and power button at the same time to reset
Holding the hot and cold temperature buttons to reset
Holding the power button down for 30 seconds to reset
Disconnecting the battery for the truck for two hours
Disconnecting the battery to the truck and touching the positive and negative cables together
Letting the truck sit overnight to reset

is there possibly a way to clear this screen with alpha OBD? Any help would be appreciated

 

[H3LZSN1P3R]

@Jimmy07

 

[elephantrider]

maybe @Jimmy07 can help ya...

 

[Brutal_HO]

So nice y'all tagged him twice.

 

[Jimmy07]

I’m installing a 12” out of a wrecked truck and have two issues that are actually fighting against themselves
(1) I have a locked screen that shows up occasionally in grayscale, it will not allow you to put in the unlock code
(2) after a few minutes, that’s screen goes away and then I get a sos call error that I cant x out because the screen is locked

things that I have tried so far listed below
holding the volume button and power button at the same time to reset
Holding the hot and cold temperature buttons to reset
Holding the power button down for 30 seconds to reset
Disconnecting the battery for the truck for two hours
Disconnecting the battery to the truck and touching the positive and negative cables together
Letting the truck sit overnight to reset

is there possibly a way to clear this screen with alpha OBD? Any help would be appreciatedView attachment 60362

What year is your truck, and what radio was originally in your truck (if it was 8.4, was it nav or non-nav)?
What is the part number on the back of that 12” screen (not what the person that sold it to you told you, but the actual part number that you see)?

 

[elephantrider]

What is the part number on the back of that 12” screen (not what the person that sold it to you told you, but the actual part number that you see)?

totally off topic, but I read this in my head as a frustrated roland, from the dark tower series (stephen king).

 

[2500project]

What year is your truck, and what radio was originally in your truck (if it was 8.4, was it nav or non-nav)?
What is the part number on the back of that 12” screen (not what the person that sold it to you told you, but the actual part number that you see)?

The truck is a 2022 ram 2500 hemi that had a 8” screen no nav uconect5 the new module is part number p66507350AD the screen is out of a a 2021 1500

 

[H3LZSN1P3R]

The truck is a 2022 ram 2500 hemi that had a 8” screen no nav uconect5 the new module is part number p66507350AD the screen is out of a a 2021 1500

Thats the issue the 1500 unit is not compatible with the 2500

 

[Jimmy07]

The truck is a 2022 ram 2500 hemi that had a 8” screen no nav uconect5 the new module is part number p66507350AD the screen is out of a a 2021 1500

Incompatible screen. That’s why it doesn’t respond, because it’s for a UC4 radio module. You have to use a 2022 screen part number with a UC5 radio module.

 

[Jimmy07]

Thats the issue the 1500 unit is not compatible with the 2500

It’s not that it’s from a 1500, it’s because it’s a UC4 screen used with a UC5 radio module.

 

[H3LZSN1P3R]

It’s not that it’s from a 1500, it’s because it’s a UC4 screen used with a UC5 radio module.

I thought the 1500 was not the same or is that just the module that cant be swapped?

 

[2500project]

Can anyone confirm 68526608AC as the correct part number for uconnect 5 in a 2500

 

[Jimmy07]

Can anyone confirm 68526608AC as the correct part number for uconnect 5 in a 2500

That’s correct

 

[2500project]

Thank you
Everyone for your help