Heated steering wheel issue

[Metternacht]

Ok so after a year of dealing with this, from April 4, 2023 - March 11, 2024, they finally fixed the issue. It took them basically starting from 0 and doing everything over again. In the end the truck got at least 3 new steering wheels, 1 steering wheel harness, 2 switches, 1 clock spring and 2 heated seat control modules. It was the final control module that did the trick. So my theory is that either the module they put in the first time was bad from supplier or the bad clock spring fried the new module before it was replaced and they had to go back through the whole process. In the time it took to fix the issue I went through 2 service advisors and 2 techs. It took the service manager and lead tech to finally fix it.