Exhaust service required see dealer

[Kristian]

I just got this message on my truck but I'm about 2 hours away from my house and my dealership. I have tried searching through this site and other sites as well plus Google search can't find anything on this problem will I be able to get home to figure this problem out.

Any help would be greatly appreciated truck has 28,000 miles 19 ram 3500 dually bighorn 68rfe truck

 

[CurtJ]

I just got this message on my truck but I'm about 2 hours away from my house and my dealership. I have tried searching through this site and other sites as well plus Google search can't find anything on this problem will I be able to get home to figure this problem out.

Any help would be greatly appreciated truck has 28,000 miles 19 ram 3500 dually bighorn 68rfe truck

Could be your Diesel Particulate Filter? Have you looked at your guage to see if it’s full?

 

[litzdog911]

From the 2020 Owner's Manual, p127:
Exhaust Service Required — See Dealer Now
— This message indicates regeneration has
been disabled due to a system malfunction.
At this point the engine Powertrain Control
Module (PCM) will register a fault code, the
instrument panel will display a MIL light.

 

[litzdog911]

Also this note:
CAUTION!
See an authorized dealer, as damage to the
exhaust system could occur soon with
continued operation.

You'll want to visit a dealer ASAP.

 

[Kristian]

The warning has gone away after stopping to eat .and filter percentage is 20%

 

[RamCares]

The warning has gone away after stopping to eat .and filter percentage is 20%

Hi Kristian,

Please do not hesitate to follow up with us via DM if you are in need of any additional support addressing this.

Mark
RamCares

 

[jared43758]

^haha.

 

[Burn'n Oil]

The warning has gone away after stopping to eat .and filter percentage is 20%

I'd take it in anyway. Could be some nasty DTCs hiding in the PCM.

 

[dotfuels324]

Hi Kristian,

Please do not hesitate to follow up with us via DM if you are in need of any additional support addressing this.

Mark
RamCares

Sir our 2019 3500 limted dually just gave us this same message. We stopped and it has been taken to the dealer . They are awaiting instructions. Is it software issue our does Ram now need to replace the truck since it only 10 months old.

 

[RamCares]

Sir our 2019 3500 limted dually just gave us this same message. We stopped and it has been taken to the dealer . They are awaiting instructions. Is it software issue our does Ram now need to replace the truck since it only 10 months old.

I apologize for the trouble, @dotfuels324! Please do not hesitate to follow up with us via private message, I would be more than willing to get your situation escalated to a specialist for further support on this.

Mark
RamCares

 

[Great White North Eh]

I bought 2020 Ram 2500 Cummins around a month ago and right now I’m in the i-75 FL because I have the exhaust system service required and service electronic throttle control messages showed up. DO NOT BUY RAM, unless you want a lemon truck. I should have kept my toyota. I had to towed this truck to the nearest dealership to my house. I will hired a lawyer to deal with this, because I won’t keep this truck after this. Will be cheaper to pay a lawyer than keep paying for a useless truck.

BBBUYYY

 

[RV_Goose]

I’m having the same issue. I bought 2020 Ram 2500 and right now I’m in the I-75 because I have the exhaust system service required showing up. My truck have 1600+ miles. I hope the dealership take my truck or I will hired a lawyer to sued this company. This is unforgivable, having this type of issues with a brand new truck.

thanks,

Gabriel M

Now you've threaten with lawyers. Go that route. Unless there are other issues not stated, you lawyer will inform you of the lemon laws requirements.

I have a 2020 RAM 3500 DRW CC that has not had any issues in 3700 miles.

 

[Brutal_HO]

Please don't feed the trolls.

@Gabe If you need help, ask for help. Don't come trolling our forums with a threat post.

 

[Johhnie Gator]

New member here. First time Dodge 3500 diesel owner. Maybe 2 hours off the lot and at 101 miles as I am on the way home on I20 the truck gave me this same message, sputtered a couple of times and shut off. Luckily got to the side of the road. Dealer is now making the 2+ hour drive to come pick it up and see what’s wrong. Sheesh. 85K invested and hoping this isn’t a sign of things to come.

 

[Brutal_HO]

Sorry to hear that. Hope you get taken care of and come back to post what the issue and resolution were.

 

[Johhnie Gator]

Dealer called yesterday. The fuel pump did fail, but did not implode. It would not keep pressure. It was replaced and they are hopefully bringing it to me today.

 

[Kylecbr1000]

Bought my 2020 ram 2500 big horn with the 6.7. Drove it today game the exhaust system issue see dealer stalled and left my wife and I stranded in the middle of the road. Truck has 113 miles on it. Owned for less than 24 hours. Traded in my 37000 f250 diesel for this. I’m feeling like I made a mistake. My wife thinks so too and is really pissed. We were supposed to leave to Wyoming this week for vacation in this truck. Having to cancel my trip now...

 

[Sleepersilverado]

Bought my 2020 ram 2500 big horn with the 6.7. Drove it today game the exhaust system issue see dealer stalled and left my wife and I stranded in the middle of the road. Truck has 113 miles on it. Owned for less than 24 hours. Traded in my 37000 f250 diesel for this. I’m feeling like I made a mistake. My wife thinks so too and is really pissed. We were supposed to leave to Wyoming this week for vacation in this truck. Having to cancel my trip now...

Well my 17 F250 with 33k damn near left me stranded in south texas due to exhaust issues. Can happen to any of them.

 

[Kylecbr1000]

Update: called the dealer. It’s the high pressure injector pump that grenaded. They are telling me it’ll be at least 6 weeks before they get the parts to repair. I called Chrysler to complain and they said they would get back to me. Still nothing.

 

[DevinS]

I just had this issue come up on my 2020 2500 Laramie. I always keep the filter level on my cluster and was at the 25% mark then went to a regen so I got on the highway and started driving. Then it showed the see dealer message and that the filter was full. I don’t know how it went from 25 to full instantly. I have 10,000 miles on it, and have owned it for just 7 months. These trucks are obviously built like crap. My radio constantly doesn’t work, never recognizes my key fob, sensors all around never work and the list goes on. big waste of $75k. We’ll see what happens and if thins are made right otherwise I’ll have a new life purpose.