This post is more to vent. I purchased new and drove a 2002 Ford Excursion 7.3 for 20 years without a single issue. Decided this year to change it up and try a Ram. Purchased a 2022 Bighorn diesel in March. At 6200 miles while on vacation engine light came on, a "4" appeared next to the D indicator and the truck had no power to get up the hill. I had it towed to my dealer on Oct 13. Apparently there was a solenoid issue (as well as the 4 active recalls) and the part was ordered. I got my truck back one month later on Nov 16. During the month the dealer had my truck I received a text letting me know who the service adviser was and a text letting me know the truck was ready. All other communication was initiated by me. No loaners were available. I emailed Stellantis and went back and forth. In week 3 they finally offered a 14 day rental as a "goodwill gesture". The service folks were nice enough. They told me that parts delays were an everyday thing these days and that my situation was not uncommon. Wow. I guess I'm an old fart and just don't understand how in 2023 you can buy a 70k truck and have these things happen with no accountability. In my case, I really didn't need the loaner but what about hardworking folks who use their vehicles for a livelihood?
I plan to sell the truck and take the huge hit. Gonna try a Tundra this time.
I plan to sell the truck and take the huge hit. Gonna try a Tundra this time.