Trenchgun
New Member
I ordered my new beautiful Olive Ram 2021 3500 Mega Cab Laramie on 10-21-20. The new Truck came in on 1-06-21. Dealer had to get the paint and interior coating done plus install the mudflaps I wanted before I picked it up. Went to the dealership on 1-21 to sign everything. The salesman said that there was a problem with my new truck and took me back to the service manager who explained that while the mechanic was servicing the truck he had heard a noise in the engine and wanted some time to check it out. i stopped in a couple of days later and they had the valve covers off and the oil pan off and were working with Chrysler on the issue... A few days later I was told that the entire Cummins HO engine needed to be replaced?? I couldn't believe it! The truck had 17 miles on it and the engine was junk?? I knew that replacing the engine meant the cab would have to be removed as well as a whole bunch of other disassembly and reassembly needed. All I could picture in my head for my future were leaks and squeaks... I ended up telling them that I didn't want the truck because it had major problems!!! Ended up ordering 2nd new truck earlier this month. No apologizes from Cimmins or Chrysler or offers to get it on a priority build list or even a discount... I still cant believe that the engine problem wasn't detected by cummins or at least detected at the Ram plant... with as much money as we spend for these trucks you would think they would take a little extra care when building them...