Thank you for the update! Much appreciatedHello Everyone! Our team has recently received an update regarding the C4 fuel pump concerns. We have a solution in progress and the fix can be expected by the end of third quarter. Again, we appreciate your patience at this time. As always, feel free to privately message our team with questions. We are here to help!
Hannah
Ram Cares
Honestly, even though a new CP-ISB21 is the ideal and correct solution to this problem that we all deserve, I'm hopeful for anything at this point.
I know this is going to be an unpopular opinion, but right now I'd be willing to accept a well engineered OEM disaster prevention kit vs continuing to drive around wondering if/when I may lose my truck for weeks or months to a failure. The CP4 failing sucks and is unacceptable, but I don't consider the CP4 failing a big deal, being that it's a part that I could swap in my driveway in a couple hours. It's the major damage it causes down stream that really scares the hell out of me, whether it be under warranty or not, if the dealer is a good sport and does the repair, it can still be weeks or months to get the parts and do the job. The other situation is it's too easy for a dealer to cry contaminated fuel making it an outside of warranty problem, and obviously outside of warranty it's thousands of dollars in parts and labor, and it's not something I would be confident trying to take care of myself.
A well engineered disaster prevention kit would make me feel a lot better about the whole situation since a failure under warranty would not be a big deal. If I'm away on a trip, and it fails, yes, it's a big inconvenience (and still a major safety issue), but a dealer could have the pump alone swapped in half a day if they have the parts (which I assume most dealers would start stocking replacement CP4s). Also even if the dealer cries contaminated fuel or it just fails outside of warranty, alright, again an inconvenience, but hey now it's time for a CP3 kit and I get on with my life.
Unfortunately, if Ram (Stellantis) is willing to deal with the class actions they don't *HAVE* to do anything for us until ordered by a court or the NHTSA. Hopefully they do the right thing and there's CP-ISB21's for everyone at the end of 3rd quarter, but I'm not going to be surprised or upset if they just offer a disaster prevention kit, it'll be something, and it can be had sooner than later vs waiting for a Class action to hopefully pan out or the NHTSA to step in and force Ram (Stellantis) to release a fix.
TL: DR Don't be surprised if this upcoming fix is just a disaster prevention kit, it's still way better than nothing.
You're 100% right, a disaster prevention kit is totally a bandaid, but I'm pretty sure Ram (Stellantis) will consider it a "Good enough" solution if the bean counters calculate it to be the best way to lose the least amount of money.I would be surprised if they went this rout…. It’s more of a service bandaid, when they have promised a service solution…
So the biggest problem from the proposal you've outlined is the fact that the CP4 is still needed to be swapped in. Currently, or previously, if your CP4 fails the dealer tech needs to reach out to FCA/Star and get approval for a CP4 replacement. Like everything else the CP4 is hard to get, or at least was during the pandemic. Outside of all the safety issues, the best you could hope for would be a quick turn around, which would likely be on the order of days for a fix, not hours. That is completely outside the fact that whatever you happen to be towing is now sitting on the side of a highway somewhere and you either have to leave it and hope for the best or pay out of pocket to get it towed somewhere.Honestly, even though a new CP-ISB21 is the ideal and correct solution to this problem that we all deserve, I'm hopeful for anything at this point.
I know this is going to be an unpopular opinion, but right now I'd be willing to accept a well engineered OEM disaster prevention kit vs continuing to drive around wondering if/when I may lose my truck for weeks or months to a failure. The CP4 failing sucks and is unacceptable, but I don't consider the CP4 failing a big deal, being that it's a part that I could swap in my driveway in a couple hours. It's the major damage it causes down stream that really scares the hell out of me, whether it be under warranty or not, if the dealer is a good sport and does the repair, it can still be weeks or months to get the parts and do the job. The other situation is it's too easy for a dealer to cry contaminated fuel making it an outside of warranty problem, and obviously outside of warranty it's thousands of dollars in parts and labor, and it's not something I would be confident trying to take care of myself.
A well engineered disaster prevention kit would make me feel a lot better about the whole situation since a failure under warranty would not be a big deal. If I'm away on a trip, and it fails, yes, it's a big inconvenience (and still a major safety issue), but a dealer could have the pump alone swapped in half a day if they have the parts (which I assume most dealers would start stocking replacement CP4s). Also even if the dealer cries contaminated fuel or it just fails outside of warranty, alright, again an inconvenience, but hey now it's time for a CP3 kit and I get on with my life.
Unfortunately, if Ram (Stellantis) is willing to deal with the class actions they don't *HAVE* to do anything for us until ordered by a court or the NHTSA. Hopefully they do the right thing and there's CP-ISB21's for everyone at the end of 3rd quarter, but I'm not going to be surprised or upset if they just offer a disaster prevention kit, it'll be something, and it can be had sooner than later vs waiting for a Class action to hopefully pan out or the NHTSA to step in and force Ram (Stellantis) to release a fix.
TL: DR Don't be surprised if this upcoming fix is just a disaster prevention kit, it's still way better than nothing.
This is true, like it's been said it's all speculation until it happens, I'm just saying I'll be happy with any sort of step in the right direction at this point. Even if it's just a bandaid it's still better than a single vague post from ram cares every 6 months.It is also the difference of pulling a part off the shelf vs. engineering and manufacturing a kit. It may not be all that much cheaper after all the beans are counted, especially when you include all the cp4s Ram will still be replacing under warranty…
I say since the Tradesman is the workhorse of the group that it gets the better pump........the upper trim levels get cheese to go with their whineI say only the Limited and Longhorn get the CP-ISB21, the other trim levels get the disaster prevention kit.
My dealer service advisor tells me it includes the same fuel pump going into the 2021 vehicles - I really hope so. I'll post a picture of the pump when I pick the truck up Saturday. Photos of the Mopar box labels attached, and the parts diagrams. I could not determine the part number of the fuel pump in the kit and the pump does not have a reference # in the kit.
STAR sent Injection Fuel System Kit R8545068AA and Fuel Pump Sending Unit 514557AA to my dealer yesterday for my 2020 Ram 2500 Laramie 4x4 6.7L Cummins/68RFE. My dealer service advisor tells me it includes the same fuel pump going into the 2021 vehicles - I really hope so. I'll post a picture of the pump when I pick the truck up Saturday. Photos of the Mopar box labels attached, and the parts diagrams. I could not determine the part number of the fuel pump in the kit and the pump does not have a reference # in the kit.
Truck has been at dealer since 6/25/21 - I had it owed in after engine RPM and acceleration became very erratic when driving @ 55 mph. I pulled off highway, parked, re-started truck and display said "Exhaust System Service Required - See Dealer". Fortunately I was 2 miles from home, and not in the mountains hauling horses where I was supposed to be the next week.
I wonder how S&S made a CP3 conversion kit that drops into place with just changing fuel lines ?Dealers don't know crap about frick.
It will be a symetrical "dimple" CP4 pump. The truck would need front cover/timing set revisions to hang a CP-ISB21S3, not just different fuel lines.
Good post though, supported docs and an effort to inform.
I should have clarified...Thus far with the S&S install videos, I have not seen any mention of timing covers being swapped etc. A handful of work for a good mechanic, but sounds like a straight forward install.More to the S&S kit than just changing fuel lines. Just sayin’
I should have clarified...Thus far with the S&S install videos, I have not seen any mention of timing covers being swapped etc. A handful of work for a good mechanic, but sounds like a straight forward install.