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Yes I did, you have to align all 4 pucks. The issue isn't alignment its either one of the 4 truck mounted pucks it to low or high or the 5th wheel hitch base is not level on all 4 corners. There is no adjustment for that. This is why I am being sent a new hitch base. B&W provides shims on the Ford system to adjust for this but do not on the Ram. This is the 3rd one I have had and no issue with the previous 2.
Yes I did, you have to align all 4 pucks. The issue isn't alignment its either one of the 4 truck mounted pucks it to low or high or the 5th wheel hitch base is not level on all 4 corners. There is no adjustment for that. This is why I am being sent a new hitch base. B&W provides shims on the Ford system to adjust for this but do not on the Ram. This is the 3rd one I have had and no issue with the previous 2.
Unfortunately its not the same hitch otherwise I could definitively say its the truck. This is a brand new hitch I picked up Saturday. I have used a caliper to measure from top of puck to bed and they are all the same. Not sure that the bed is a very good place to measure to though.