Sorry to hear that, I hope things improve for you soon at your dealership. My Truck is at Larry Miller in ABQ and they continuously tell me they are understaffed and can't seem to find help. My Ram customer care advisor has been ok for me. She rarely return my calls, but I can usually call her and she answers. They did get my parts expedited at my request and they are at the dealership as of this past Tuesday. I am currently waiting to see when LHM can schedule the repair. They only have one transmission tech who can do this repair and I know they have 5 fire service trucks in front of mine, so we will see what happens.