irishbuc40
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I've got a 2020 Ram2500 with the 6.7 Cummins with about 14,700 miles on it. It is now in the shop for the third time due to a mechanical issue. The first issue was that it blew through 1/2 tank of DEF in one day and was blowing white smoke out the exhaust unfortunately I don't have my service records with me and I cannot remember what the exact diagnosis was at that time, I do know it was related to the DEF system. About a week later the check engine light came on with the message "Service Diesel Exhaust System." The dealer told me that because of the previous problem the NOX sensor probably got flooded and went bad so it was replaced.
This past Friday I fueled up about 3/4's of a tank ($74.26) at my local station. Saturday I drove approximately 190 miles in total making 3 stops in, the truck ran fine the entire time. At one of the stops, I had to go to pack up some booths I was purchasing from a convention. I didn't realize my kids would not be allowed in once the convention ended and the cleanup began on the convention floor so I had to put my kids in the truck and let the AC run since it's so hot here in. The truck ran idle for about 3 hours. The truck started just fine and we began our journey home. About 20 miles in a warning light came on that read "Service Electronic Throttle." The truck started to lose power and would not exceed 2000rpm. That warning quickly went off and the same "Service Diesel Exhaust System" message from months ago warning came up. Shortly after, the truck lost all power and we crept off to the side of the turnpike. The truck started again briefly twice then died. During those 2 times it never sounded rough or anything, almost like it wasn't getting enough fuel with the "Service Electronic Throttle" message. After waiting over 3 hours for Dodge's roadside support that never showed, we had to call our own tow and were towed to the closest dealer in the area.
On Monday I received a call from the service department telling me they found gas in my fuel tank. I immediately said no I did not put gas in my tank. I specifically remembered putting diesel in, but went back to the gas station to have my receipt pulled, sure enough it was diesel I pumped. I was so frustrated from being accused of something I didn't do I went and spoke to my local service department and they suggested I open a case with FCA. Today, I get a call from the dealer and FCA telling me none of the repair will be covered because of the gas in. As previously stated I DID NOT put gas in the tank, if I did, it's on me I get it but I am baffled that I'm being accused by Dodge for putting gas in my tank. After speaking to the woman from FCA and mentioning the previous times the truck was in the shop she said there were (to my surprise) no previous work orders for the truck other than an oil change. She then noticed some "notes" stating the previous issues with the DEF system. Once she saw them she said she would speak to the dealer again and get back to me which as of now I haven't heard anything. I'm hoping they will look further into this knowing the previous issues. because it seems as if once they found this contaminated fuel they stopped and accused me of putting gas in the truck.
My question is how could the truck of driven smooth as ever for nearly 200 miles, and idled for 3 hours if there was gas in the tank?? Wouldn't the truck of knocked, clunked, banged, spit, sputtered or something long before driving 200 miles @80mph and idling for 3 hours? When I asked the dealer this question he says the truck could run a while if gas was mixed in with diesel, what's your thoughts on this? If it is a visible amount of fuel, or even the smallest amount, about how long would it take before any issues arise? They claim maybe the Wawa had contaminated fuel. If the fuel was contaminated at the station wouldn't it of shut down almost immediately. I've been to Wawa twice since and spoke to different managers who are not aware of any issues. If the Wawa had contaminated fuel wouldn't there be a line of other trucks here at the local dealership with the same problems? Is it possible the "gas" in the fuel could be DEF that maybe over-injected into the fuel system while it was idling? It doesn't seem there is an exact science to them knowing there is gas in the fuel other than holding up a clear jar, so how do they know it is gas. How do I know this dealer didn't accidently put gas in it trying to get it started? I'm sorry for the long post and I thank you in for taking the time to read this and for any advice or opinion you can provide me.
This past Friday I fueled up about 3/4's of a tank ($74.26) at my local station. Saturday I drove approximately 190 miles in total making 3 stops in, the truck ran fine the entire time. At one of the stops, I had to go to pack up some booths I was purchasing from a convention. I didn't realize my kids would not be allowed in once the convention ended and the cleanup began on the convention floor so I had to put my kids in the truck and let the AC run since it's so hot here in. The truck ran idle for about 3 hours. The truck started just fine and we began our journey home. About 20 miles in a warning light came on that read "Service Electronic Throttle." The truck started to lose power and would not exceed 2000rpm. That warning quickly went off and the same "Service Diesel Exhaust System" message from months ago warning came up. Shortly after, the truck lost all power and we crept off to the side of the turnpike. The truck started again briefly twice then died. During those 2 times it never sounded rough or anything, almost like it wasn't getting enough fuel with the "Service Electronic Throttle" message. After waiting over 3 hours for Dodge's roadside support that never showed, we had to call our own tow and were towed to the closest dealer in the area.
On Monday I received a call from the service department telling me they found gas in my fuel tank. I immediately said no I did not put gas in my tank. I specifically remembered putting diesel in, but went back to the gas station to have my receipt pulled, sure enough it was diesel I pumped. I was so frustrated from being accused of something I didn't do I went and spoke to my local service department and they suggested I open a case with FCA. Today, I get a call from the dealer and FCA telling me none of the repair will be covered because of the gas in. As previously stated I DID NOT put gas in the tank, if I did, it's on me I get it but I am baffled that I'm being accused by Dodge for putting gas in my tank. After speaking to the woman from FCA and mentioning the previous times the truck was in the shop she said there were (to my surprise) no previous work orders for the truck other than an oil change. She then noticed some "notes" stating the previous issues with the DEF system. Once she saw them she said she would speak to the dealer again and get back to me which as of now I haven't heard anything. I'm hoping they will look further into this knowing the previous issues. because it seems as if once they found this contaminated fuel they stopped and accused me of putting gas in the truck.
My question is how could the truck of driven smooth as ever for nearly 200 miles, and idled for 3 hours if there was gas in the tank?? Wouldn't the truck of knocked, clunked, banged, spit, sputtered or something long before driving 200 miles @80mph and idling for 3 hours? When I asked the dealer this question he says the truck could run a while if gas was mixed in with diesel, what's your thoughts on this? If it is a visible amount of fuel, or even the smallest amount, about how long would it take before any issues arise? They claim maybe the Wawa had contaminated fuel. If the fuel was contaminated at the station wouldn't it of shut down almost immediately. I've been to Wawa twice since and spoke to different managers who are not aware of any issues. If the Wawa had contaminated fuel wouldn't there be a line of other trucks here at the local dealership with the same problems? Is it possible the "gas" in the fuel could be DEF that maybe over-injected into the fuel system while it was idling? It doesn't seem there is an exact science to them knowing there is gas in the fuel other than holding up a clear jar, so how do they know it is gas. How do I know this dealer didn't accidently put gas in it trying to get it started? I'm sorry for the long post and I thank you in for taking the time to read this and for any advice or opinion you can provide me.
