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I uploaded a rather lengthy post about 8 months ago on this thread. At that time I was anticipating the arrival of a new 2500 and was exploring options for providing it with better than OEM security. Well, Stellantis took so long to deliver I cancelled the order (it had been built awaiting...

I’m back . . . Sort of. As I mentioned previously, got tired of waiting and cancelled the order for my 2500. Prepping for a long camping trip and was working against a hard deadline. Anyway, found this used 2018 that will do the job for me. Won’t have all of the upgrades that I had ordered...

Appreciate the heads up. If other options don’t work out I’ll keep you in mind. From my Air Force days I learned that you can’t have too many back-up plans. Good luck in finally getting your new truck.

Thanks. Yeah, I’ve probably ranted enough for all of us . Believe the most frustrating part of it all was the unwillingness of anyone in the system to try to get to the root of the problem. I’m sure that Ram has calculated that it’s more cost effective to lose a few customers than to maintain...

I would think that to be a good strategy for Ram - sure would go a long way to smooth over the ill feelings that you see in this forum. Unfortunately won’t work for me as I will have a new truck of some sort by early July in prep for our upcoming trip. But I definitely believe they need to be...

Well, I’m throwing in the towel. Just emailed my dealer and told him to cancel my order. As I’ve mentioned before, I planned to use the new truck to pull our travel trailer on a long trip out west starting in August. My call from Stellantis yesterday simply confirmed that they don’t know...

To be an honest broker, I have to say that Ram’s customer service actually called me today — keep in mind that I’ve called them numerous times and have been promised four callbacks. This is the first time I’ve gotten a call from a human being. Unfortunately, it was the same well rehearsed...

If customer service were included in that listing the result would be off the chart.

I think your non-answer came from a little higher up on the food chain than my non-answers.

Glad you’re able to get on with your plans. I’ve got to believe that the relatively small numbers of us on this forum represent a reasonable sample of the entire Ram customer base. If you extrapolate those numbers you come up with a lot of customers who aren’t getting good service, but Ram has...

While it’s interesting food for thought the big initial depreciation comes when you take possession of the vehicle. I looked into that one (didn’t make sense that the value of a vehicle would drop by several thousand dollars overnight). What I found was that, if you were to take it back right...

I agree that there’s probably something wrong with our trucks and the Saltillo plant was designed to build trucks, not repair them. That idiot-gram from Ram made me so angry that I’m seriously considering walking away from the order. Even if my truck were shipped today I would be wondering...

You’ve been waiting a lot longer than me so I’m sure that you’re more pissed at this overall situation than I am. My conclusion at this point is that there is something wrong with the trucks and they’re not going to tell us. The spreadsheet tells us that trucks are shipping so I don’t buy the...

Yes, absolutely no doubt in my mind. For a canned answer it’s not even a very good one. So, after telling me how happy they are that I chose Ram, they go on to essentially say “we’re not going to pay any attention to the things you’ve brought to our attention,” and “it’s not our policy to...

Ok, friends on the forum. Today I received the following from Ram in response to two weeks of calls to their Ram Cares help desk: Congratulations on ordering your all-new Ram! We are excited to get your vehicle shipped to your dealer as quickly as possible and want to assure you that your...

Thanks for checking. I was pretty sure that was the case. As for “waiting for the railcar to fill up” is so absurd that I had to include it. Since there are probably several hundred trucks coming off the line every day it would have to be a pretty big railcar to not fill up in a matter of...

I’ve run a few help desks and the “care” that a customer gets is based on the metrics used to evaluate help desk performance. In the case of Ram Cares, my guess is that principal metrics include answer time (I’ve been surprised at how quickly calls are answered) and first level courtesy (the...

I certainly understand your frustration, although it has only been about 3 months since mine was built. Can’t understand why it is so difficult to locate and get the status of a $80k+ truck. My dealer’s helpful response was the KZLD means that my truck was already loaded on a railcar and as...

Congratulations. Maybe you’re finally in the home stretch.

I totally agree. The spreadsheet clearly shows that there is a systemic problem with delivery. When I was a program manager I knew (backed up by lots of research) that a disgruntled customer that you know about is representative of quite a few that you don’t know about. I suspect that there...