dgstandard
Active Member
- Joined
- Nov 27, 2019
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Awww, but I just named my truck "Glitterpig"!
Seriously though, this is great news.
Seriously though, this is great news.
Kathryn; thank you for the information. I just purchased a new RAM 2500 build date 10/20, and have been reading all this bad news about this pump. Is there anything I can do to prevent being the next thread? Please keep me posted on RAM's solution via email if you can? Thanks againHello everyone, we would like to relay the latest update to you here regarding your concerns with the CP4 pump. There is currently a service solution in progress for all 2019- 2020MY vehicles equipped with CP4 high pressure pump. Further updates will be announced here as soon as more information becomes available. In the meantime, please know that our team remains available to assist in resolving serviceable vehicle concerns via private messages. Thank you,
Kathryn
RamCares
Hello everyone, we would like to relay the latest update to you here regarding your concerns with the CP4 pump. There is currently a service solution in progress for all 2019- 2020MY vehicles equipped with CP4 high pressure pump. Further updates will be announced here as soon as more information becomes available. In the meantime, please know that our team remains available to assist in resolving serviceable vehicle concerns via private messages. Thank you,
Kathryn
RamCares
Good to hear that you guys are working on something. Thank you!Hello everyone, we would like to relay the latest update to you here regarding your concerns with the CP4 pump. There is currently a service solution in progress for all 2019- 2020MY vehicles equipped with CP4 high pressure pump. Further updates will be announced here as soon as more information becomes available. In the meantime, please know that our team remains available to assist in resolving serviceable vehicle concerns via private messages. Thank you,
Kathryn
RamCares
I agree 100%. Not sure what this fully means, but public acknowledgement on the forum is a huge step in the right direction.Thank you for publicly addressing our concerns. This is a big step.
To the others:
Not sure what this entails with regards to whether we get a TSB/Recall to update Asyms to Syms, a CP3.x, or just a TSB stating they are aware of a problem and will wait for it to fail and cover it, or even extended coverage concerning this issue. However, a response and acknowledgement is very welcome. As stated once before, be ready to scream it from the rooftops if FCA comes through and takes care of us. That will go a long way in solidifying this brand over the others and the reasons to keep purchasing products.
Injection pump and injectors are covered for five years or 100,000 miles. Read the warranty.I just had someone tell me they called FCA and was told if the CP4 pump fails outside of the 36k/3year warranty for bumper to bumper it is not warrantied if they don’t deny the claim in the first case for “CoNtAmInAtEd FuEl” or whatever they come up with is this true can anyone confirm it seems to make sense since it isn’t part of the engine aspect of thing but then again I’m a first time buyer anyone have any advice
Absolutely 100% let's seeI agree 100%. Not sure what this fully means, but public acknowledgement on the forum is a huge step in the right direction.
And yes, if they are replaced with a CP3, we have to be VERY vocal to anyone & everyone that FCA is listening to customers, stands behind their product, and is there for customers after the sale.
Thank you for this news Kathryn.Hello everyone, we would like to relay the latest update to you here regarding your concerns with the CP4 pump. There is currently a service solution in progress for all 2019- 2020MY vehicles equipped with CP4 high pressure pump. Further updates will be announced here as soon as more information becomes available. In the meantime, please know that our team remains available to assist in resolving serviceable vehicle concerns via private messages. Thank you,
Kathryn
RamCares
Kathryn
RamCares
Just wanted to say thank you Kathryn,Hello everyone, we would like to relay the latest update to you here regarding your concerns with the CP4 pump. There is currently a service solution in progress for all 2019- 2020MY vehicles equipped with CP4 high pressure pump. Further updates will be announced here as soon as more information becomes available. In the meantime, please know that our team remains available to assist in resolving serviceable vehicle concerns via private messages. Thank you,
Kathryn
RamCares
Hello everyone, we would like to relay the latest update to you here regarding your concerns with the CP4 pump. There is currently a service solution in progress for all 2019- 2020MY vehicles equipped with CP4 high pressure pump. Further updates will be announced here as soon as more information becomes available. In the meantime, please know that our team remains available to assist in resolving serviceable vehicle concerns via private messages. Thank you,
Kathryn
RamCares
Hello everyone, we would like to relay the latest update to you here regarding your concerns with the CP4 pump. There is currently a service solution in progress for all 2019- 2020MY vehicles equipped with CP4 high pressure pump. Further updates will be announced here as soon as more information becomes available. In the meantime, please know that our team remains available to assist in resolving serviceable vehicle concerns via private messages. Thank you,
If you go over to the TSB section, there is a TSB #70327 Dated Nov 25, 2020. Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine - 2019 & 2020 HD Ram & Fuel Injection Pump - All Models (Rev. F)
When you click on it this pops up, Sorry, the NHTSA has not posted this TSB document yet. You can still get the detailed info from Ram for this TSB. Call your local Ram dealer's service department & ask for a copy of TSB# 70327.
Does anyone have access to this TSB? And I don't know if this entails the CP4 or not.
Also Thank you for this news Kathryn@RamCares.
Oh, and don't forget our complimentary 1075 Ft/Lbs flash, please ;-)That is music to my ears, thank you!
Oh, and don't forget our complimentary 1075 Ft/Lbs flash, please ;-)
I know what the marketing dept said. They said the exact same thing, virtually word for word when the 2019 rolled out. My bet is 75 Ft/Lbs did not require this earth shattering "upgrade" being marketed.Will FCA have to install the "Upgraded Aisin" as well?
LOL prolly has an upgraded high strength steel frame too; oh wait was that in 2013? Or 2019? I'm losing track of how many high strength steel frame upgrades we've had so farI know what the marketing dept said. They said the exact same thing, virtually word for word when the 2019 rolled out. My bet is 75 Ft/Lbs did not require this earth shattering upgrade being marketed.
I know what the marketing dept said. They said the exact same thing, virtually word for word when the 2019 rolled out. My bet is 75 Ft/Lbs did not require this earth shattering "upgrade" being marketed.