@RamCares

[RamCares]

@RamCares Can you share if RAM is working on smoothing out the cruise control? Specifically, on the deceleration side. The truck is literally brake checking drivers behind me when going downhill. MPH drops by 1-2 mph below set cruise speed when descending causing traffic to slingshot next to me. This is becoming unbearable to the point i ride the gas pedal down the hill to keep the set cruise speed.

For me, both CC and ACC are constantly surging.. set speed to 70, drops to 69 and then speeds up to 72... and it does this on flat/level roads.
Dealer said no code, it is working fine... I've never had any car not maintain a speed when CC was set.

Hi @carlrx7 & @Gondul - While I can not speculate on this inquiry as our team works with customer concerns on a case by case basis, I would be more than willing to escalate a case on your behalf for further support as you address this with your dealer. If you have had an appointment within the past 14 days or you would be willing to schedule a new one, I am happy to get a case escalated to a specialist who can work alongside you and your dealers.

Ramcares, just a little note: suggest to your customer retention reps that taking care of a customers concerns are important. I am like a boat owner, except an ex ram owner as of now. I bought a 2019 ram 2500 that was at the dealers for various issues, and it finally came down to try to fight with ram to make it right or just take a loss and bail out. I took the loss and bailed out. Not sure if I was happier when I bought the truck or today when I wrote the check to payoff the difference and get away from Chrysler. Sad because a several months ago I loved my ram, then as safety issues arose it became I hate my ram. I also bought my ram through the friends and family program at the end of last year. What I didn’t realize was that by doing so I bound myself into binding arbitration rather than having a state lemon law to protect me. I hope nobody else has to go through what I did, but I am sure there will be others that also get a Friday afternoon build.

While this is not at all how we want our customers to feel, your honest feedback is truly appreciated on our end, @Svon89. I have made sure to document your sentiments so that they may be reviewed further by the appropriate internal parties. Should you ever find yourself in another Ram, we are always a PM away here.

Mark
RamCares

 

[Gondul]

My appointment was months ago... I won't be going back to the dealer until I can confirm they have the bed step on hand for the W24 recall.

 

[carlrx7]

Hi @carlrx7 & @Gondul - While I can not speculate on this inquiry as our team works with customer concerns on a case by case basis, I would be more than willing to escalate a case on your behalf for further support as you address this with your dealer. If you have had an appointment within the past 14 days or you would be willing to schedule a new one, I am happy to get a case escalated to a specialist who can work alongside you and your dealers.

Mark
RamCares

Please escalate. I will not be wasting my time visiting a dealer unless there is a fix. The dealer will tell me it is as designed and send me out the door with lost time. Mine does not surge on flat ground, only downhill.

 

[Rich]

Quite frankly, the dealerships don't want to deal with us on the after the sale and 9.9 x out of 10 they don't have a clue of what's going on and we have more knowledge of these issues than they do. Unfortunately there isn't anything in it for them to take care of us, wich is extremely sad. It would be nice if after we contact ram customer care and a case is started, that an agent can contact the dealer of your choice and handle it that way so that it's just not us guys coming in and annoying them with our complaints all the time. they take it a little more serious when an fca spokesperson calls and says this customer has a rattle in the power train area and we need to find and fix this issue before it either becomes catastrophic or a safety issue. Once the dealership knows its been escalated and not just some guy coming in and wanting something for nothing, things could probably get resolved a little quicker than us just going back and forth to the dealership all the time.
@RamCares, Mark, what do you think, is this something that customer care could do first after we notify you of our issue so that way the dealerships take us a bit more seriously?
Just trying to figure out a way to get results faster and more convienant and stress free for everyone involved.

 

[RamCares]

Thank you for the honest feedback, @Gondul, @carlrx7, and @Rich. I completely understand where you are coming from. While I am unable to make any guarantees on the outcome, I am more than willing to do what I can from my level of customer care to ensure that you have further support while working with your dealers for this concern. At the very least, allowing us to escalate a case for you gets this formally documented, draws more awareness to what you are experiencing, and it also gives our customer care specialists a chance to work alongside our internal technical teams and your dealers to try and work toward a remedy.

If you are able to give us at least a few days notice before your visit, we are able to escalate your case so that you can speak with your specialist prior to your visit. This is also gives them a chance to reach out to your dealer beforehand if necessary as well.

Our team is always a private message away.

Mark
RamCares

 

[Rich]

Thank you for the honest feedback, @Gondul, @carlrx7, and @Rich. I completely understand where you are coming from. While I am unable to make any guarantees on the outcome, I am more than willing to do what I can from my level of customer care to ensure that you have further support while working with your dealers for this concern. At the very least, allowing us to escalate a case for you gets this formally documented, draws more awareness to what you are experiencing, and it also gives our customer care specialists a chance to work alongside our internal technical teams and your dealers to try and work toward a remedy.

If you are able to give us at least a few days notice before your visit, we are able to escalate your case so that you can speak with your specialist prior to your visit. This is also gives them a chance to reach out to your dealer beforehand if necessary as well.

Our team is always a private message away.

Mark
RamCares

Great idea Mark, thanks much.

 

[Gondul]

Thank you for the honest feedback, @Gondul, @carlrx7, and @Rich. I completely understand where you are coming from. While I am unable to make any guarantees on the outcome, I am more than willing to do what I can from my level of customer care to ensure that you have further support while working with your dealers for this concern. At the very least, allowing us to escalate a case for you gets this formally documented, draws more awareness to what you are experiencing, and it also gives our customer care specialists a chance to work alongside our internal technical teams and your dealers to try and work toward a remedy.

If you are able to give us at least a few days notice before your visit, we are able to escalate your case so that you can speak with your specialist prior to your visit. This is also gives them a chance to reach out to your dealer beforehand if necessary as well.

Our team is always a private message away.

Mark
RamCares

I certainly appreciate the effort you are willing to put into this... thanks

 

[Rich]

I certainly appreciate the effort you are willing to put into this... thanks

I did read an article on my Google news the other day that ram customer service has surpassed the furds. People like you mark make that difference that the dealerships are lacking in

 

[RamCares]

I certainly appreciate the effort you are willing to put into this... thanks

I did read an article on my Google news the other day that ram customer service has surpassed the furds. People like you mark make that difference that the dealerships are lacking in

Thank you for the kind words! I am more than willing to do what I can from this level to provide support during your Ram ownership experience. Whether it's escalating cases while working with the dealer or trying to get as many eyes on a new concern as I can, please know that we are here and want to be a resource for you as best we can!

Mark
RamCares

 

[Rich]

Hey Mark , just wondering if you can check on the voucher that we are supposed to get for the absence of the retractable rear bed step. Last time we talked I was informed that it would be emailed to us once the new improved design came out, and i think its been out for a wk or two now. What's the word? Thanks for your help in getting this issue resolved.

 

[Eatonpcat]

Hey Mark , just wondering if you can check on the voucher that we are supposed to get for the absence of the retractable rear bed step. Last time we talked I was informed that it would be emailed to us once the new improved design came out, and i think its been out for a wk or two now. What's the word? Thanks for your help in getting this issue resolved.

I got my notice a week ago, but the dealer does not have the part as of yet. Taking her in on Thursday to have them look at the a/c and the chirp and lack of smooth operation at cold start. Most likely have them do the 1st oil change also.

 

[Rich]

I got my notice a week ago, but the dealer does not have the part as of yet. Taking her in on Thursday to have them look at the a/c and the chirp and lack of smooth operation at cold start. Most likely have them do the 1st oil change also.

How did you recieve your notice?

 

[Eatonpcat]

How did you recieve your notice?

Came in the mail from FCA...I will take a picture and post when I get home tonight.

 

[Eatonpcat]

As promised.

 

[Rich]

As promised.

View attachment 7188

thank you sir, I will check my mailing service

 

[Rich]

As promised.

View attachment 7188

I was not aware that they were giving us a bed step, I thought it was just a free instal. Am i misunderstanding that?

 

[Brutal_HO]

I got a notification on my phone but cleared it so I don't know which app it came from.

Recall Notice still shows no parts available so FCA can pound sand for now.

 

[Rich]

I got a notification on my phone but cleared it so I don't know which app it came from.

Recall Notice still shows no parts available so FCA can pound sand for now.

Does yours say the same thing, parts and labor

 

[Brutal_HO]

Does yours say the same thing, parts and labor

I didn't look at the notice, just the current recall info showing when I used the My Ram app.

There's no details there, just incomplete, parts not available.

 

[immersivenc]

Interesting. I was just looking at my Monroney sticker and saw this bed step as part of the bed utility group. So... is the answer to this FCA will be sending me a "We owe you a free bed step" letter in the mail because they needed to redesign the part and it was supposed to be included in the package?