What's new
By:
Ram Heavy Duty Forum

Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Truck won't unlock after remote start

kristof said:
Are they going to send a letter to the owners notifying them that they have a firmware update ready? Or I have to count on my dealer to pass that info to me?
Click to expand...
I guess you will probably need to contact them when you find out the fix has been issued..I will post here as soon as they contact me...or I read it here and contact them...
 
kristof said:
Are they going to send a letter to the owners notifying them that they have a firmware update ready? Or I have to count on my dealer to pass that info to me?
Click to expand...
They don’t send owners letters about TSBs. Unless you have a dealer, or tech that studies new TSBs every day (remember, they have three other vehicle lines they usually deal with also), they won’t know about it until someone brings in a vehicle with symptoms. Then they search the database for TSBs that might have to do with the issue the customer describes. You might get a sharp tech that can say, “oh yeah, I remember seeing a TSB regarding that issue”, but you gotta realize there are thousands of them that cover issues with ram, jeep, dodge, and chrysler.
 
Jimmy07 said:
They don’t send owners letters about TSBs. Unless you have a dealer, or tech that studies new TSBs every day (remember, they have three other vehicle lines they usually deal with also), they won’t know about it until someone brings in a vehicle with symptoms. Then they search the database for TSBs that might have to do with the issue the customer describes. You might get a sharp tech that can say, “oh yeah, I remember seeing a TSB regarding that issue”, but you gotta realize there are thousands of them that cover issues with ram, jeep, dodge, and chrysler.
Click to expand...
So my best way to get this fix is to keep checking with the dealer if they already have the update?
 
kristof said:
So my best way to get this fix is to keep checking with the dealer if they already have the update?
Click to expand...
My dealer said they would contact me as soon as they have a fix so when that happens I will post here.
 
kristof said:
My dealer tells me same thing each time and they never call back.
Click to expand...
I live next door to the dealership's GM. there are some perks to having good neighbors.
 
I installed passive entry over the weekend and now it unlocks every time when I grab the handle. But I still would like to be able to unlock it with my FOB. We will see if they going to come out with the fix or not
 
kristof said:
I installed passive entry over the weekend and now it unlocks every time when I grab the handle. But I still would like to be able to unlock it with my FOB. We will see if they going to come out with the fix or not
Click to expand...
can you do a little write up? that would be handy for sure.
 
Chrisminx said:
I just got home from my dealer. I purchased 2 new oem keys with remote start and tailgate release from BAM Wholesale. Dealer tech added XBM sales code and programmed both new keys. Tech brought my vehicle around. Showed me that both remote start and remote tailgate released as advertised. I've remote started about 1/2 a dozen times between dealer and home and unlocks on first try every time.
Click to expand...
Hello, I’m new to the forum and appreciate all of the information. I’m wanting to purchase the proper remotes to activate the remote start on my 2020 2500. Being that you are having no issues could you share the exact model #’s of your remotes? Thanks in advance
 
Stryder said:
Hello, I’m new to the forum and appreciate all of the information. I’m wanting to purchase the proper remotes to activate the remote start on my 2020 2500. Being that you are having no issues could you share the exact model #’s of your remotes? Thanks in advance
Click to expand...
It's not the remotes that causing and issue. Is the software or firmware or whatever it's called.
 
Stryder said:
Hello, I’m new to the forum and appreciate all of the information. I’m wanting to purchase the proper remotes to activate the remote start on my 2020 2500. Being that you are having no issues could you share the exact model #’s of your remotes? Thanks in advance
Click to expand...

68575429AA - Integrated Key Fob Transmitter 2019-2024 Ram | Bam Wholesale Parts

Buy Your OEM Mopar Integrated Key Fob Transmitter (68575429aa) Online For Your 2019-2024 Ram Vehicle And Have It Delivered Right To Your Home or Work!
www.bamwholesaleparts.com www.bamwholesaleparts.com
 
I have a question. I have a 2020 2500 and want to add the remote start and the tailgate release. Will key fob part # 68374994AC WORK?
 
Has anyone found a fix for this yet? My 4 week old 2021 Power Wagon has has this problem since day one.
 
I just joined the site after reading this post. I have a 2020 Ram 2500 Big Horn (manufactured Oct-20) with factory remote start and have the same unlock/lock issues. I had the truck back at the dealership last Tuesday (01/19/21). They had a truck in the week before with the same issue so they pre-ordered a new RF hub for mine (didn't tell me if that fixed the issue with the other truck or not and I didn't ask). I was there for 3 hours while they replaced the hub and replaced one key fob after one of the two failed to reprogram. Took the truck home and guess what, still will not unlock without multiple attempts pressing unlock. I contacted Ram Care and initiated a case. Of course they told me in order to advance the case, I had to schedule another appointment. This time I am going to my local dealership so I don't have to take a day off work. New appointment is February 8 so I will let you all know how it goes.
 
Ram JD said:
I just joined the site after reading this post. I have a 2020 Ram 2500 Big Horn (manufactured Oct-20) with factory remote start and have the same unlock/lock issues. I had the truck back at the dealership last Tuesday (01/19/21). They had a truck in the week before with the same issue so they pre-ordered a new RF hub for mine (didn't tell me if that fixed the issue with the other truck or not and I didn't ask). I was there for 3 hours while they replaced the hub and replaced one key fob after one of the two failed to reprogram. Took the truck home and guess what, still will not unlock without multiple attempts pressing unlock. I contacted Ram Care and initiated a case. Of course they told me in order to advance the case, I had to schedule another appointment. This time I am going to my local dealership so I don't have to take a day off work. New appointment is February 8 so I will let you all know how it goes.
Click to expand...
well until they get the software figured out you are just wasting your time.
 
You must log in or register to reply here.
Back
Top