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Not 100% of it. They charged him $750 for the first failure. The second truck hasn’t been repaired yet. It’s not technically a recall (yet). “Customer Satisfaction Notice” is what Ram is currently calling it. It should be a full blown safety recall by now, and that might be the result of the NHTSA investigation that is currently ongoing.
I am not the authority on this, but, in the reading I have done No, not in 24 trucks. If you got back to the first page of this thread you can see the build date of all the trucks compiled here.
Dennis Hobbs here: Add me to the list - towed in 10/03/2024 have all the symptoms of TSB-21-002-23 occurred while towing about 13k 5th wheel. I am orig owner purchased 11/2022. Not ordered bought off new car lot. Miles at the time of failure 19,474 / Date of Manufacture (will provide later) Gears 1-4 slowed to a crawl/ Pulled off interstate just in time / after testing, reverse not working.The tracking sheet is up and running. Please share. If you are on the list, please make sure your data is correct. If not, I can update. Also, if someone is not on there and would like to contribute I can add. Public has viewing and commenting rights only. Thanks!
Link to the sheet:
2022-2023 Ram / Aisin Transmission Failures Tracking
docs.google.com
I would be happy to. Just need all of the following info for the spreadsheet:
Picked up repaired truck on 10/26/2024. The trans was rebuilt, not replaced. I feel OK with that. Not sure I'd trust a replacement. So far runs great. I have 16k more miles and 12 months left on warranty. Time on my side if any issues.
Glad to hear it was taken care of. The repair process is fine so long as the technician is thorough. Would you be able to get me your transmission serial number at some point ?
Sent a Direct message.
We sat on the side of the road for 4 hours because the Ram tow deal kept denying us before they would show up since we were towing. We ended up getting a tow for our truck and camper ourselves. They dropped the camper at near by campground (we were living in it at the time) and took the truck to the closest dealer. I turned in the entire tow roughly $700 they reimbursed it. They then agree to reimburse a rental for us but not big enough for our camper. Ended up getting roughly 45 days of rental reimbursed(would have to check tracking sheet to know total). Plus the 3 or 4 night at the campground since we were stuck there until we could line up transportation for our camper.
I broke down 300 miles from home towing a camper. I was reimbursed exactly nothing, for the storage of the camper when I had no truck to move it. The rental I had to get to move my trailer home, fuel tolls etc Nothing! The only thing they said they would pay for was the tow, but I didn't need a tow because I limped the truck to a dealer right up the street from where I was. Ram Cares is farmed out overseas to people that barely speak English and are the most useless group of people on the planet. Terrible and expensive incident. This is why I have a new truck but apparently it doesn't matter
Once I had a case I would have to email into my rep at ram cares then they would call me and email in return. It seemed like US based office. Were easy to talked too. Did you try and message Ram cares on this forum and do you have a case number? If you've never been given a case number you won't get anywhere.
Not something that was routinely reported in the other K1 failures.
Thinking back, there were a few cases where owners thought they experienced a K1 snap ring failure, only to find out after diagnosis that it was in fact a transfer case failure instead. Is it possible this might be your situation?
Hmm that’s interesting. A K1 failure and a T-case failure could both have the same effects and characteristics in that regard. Did reverse work when your truck failed?
