Yup KZLD. According to dealer they cant see where it is. This is from RAM chat, they didnt respond for 5 minutes after my last messages so I closed it. I just don't understand how they don't know whether they shipped something or not. Doesn't give me a whole lot of faith in the truck or company standing behind their product if they can't keep track of where vehicles are. Granted a $67k truck is just a drop in the hat when you're talking billions of dollars. My father in law has ordered 2 GM 1500 AT4s and looks like both will be in before mine. He also order the 1st one 3 weeks later than i ordered mine.
These are HD's (2500 and 3500), if i remember correctly the 1500's are built somewhere else than Santillo. I have heard some scenarios here from the other big 2 with issues as well. its a general industry situation. In terms of the communication of know exact location of vehicle, I believe it has to do with all the diff vendors/stages, and how those systems interact and communicate with each other. The details and integration we are looking for, may not really exist.
the UPS and others of the world, even when they use rail. they load and unload their own stuff and probably have trackers in their containers to see overall progress. I believe that here Ram is relying on updates from the vendors or updates from their own network that they can control more (loaded into train to until it arrives at dealer) the in-between may be a dark hole.
on the train some vendors may communicate train cars, some may not. our interaction is with RAM, RAM interacts with many, many different points. And all of the variable may be diff between the same kind of vendor (rail, truck, boat). They know when it left and they dont know when it will arrive, hence the window provided, the next point of contact is the dealer or some intermediate yard that may or may not update the system right.
The local yards do know what they have, as some here have been able to call a number, provide a vin and get an update, those details dont make it all the way to the mothership, or if they do they are old news by then.
I'm thankful for
@brv10 @OfficerDirtySanchez @IowaPW @pacnw1963 among others, that give insight detail and help to the best of their abilities as this is more of a passion project than family support.
hdrams.com
