Yep. The info is easily accessible. They should either know the product, or admit when they don’t and seek answers from the manufacturer. Start with a basis of knowledge and then check / reaffirm prior to submitting, especially with all the package and option changes. The info is out there and easy to obtain. It doesn’t get much clearer than this for a place to start:
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I feel that Sandi with Mark Dodge was pretty transparent with us. I asked how I could be sure that our price wouldn’t shoot up, and she explained to me, in an email, that our price would be protected.
I ran into one snag with the build as DRWs come with chrome side steps, and the Longhorn Level 1 comes with deployable steps. Try as I might, I couldn’t remove the chrome, and the images on the site showed the electric steps, so I pushed through and both ended up on the POC. About two weeks later I asked the question here and with Sandi and found out I would’ve been SOL and electric steps had I not caught it. Luckily I was still in D and Sandi said the correction request had been honored and would not affect my “protected price”, all this via email.
One thing I learned the hard way in the Navy is GET IT IN WRITING. I grew up in the Texas country where your word is bond, and figured each time a superior told me something it was good to go. I can’t tell you how many times I was let down only to hear, do you have it in an email?
*** LATE NOTE ON THIS TOPIC *** I had a friend who had been eyeing a new '20 Wrangler during the summer of 2020 have the vehicle sold right out from under him, but the young salesman who had double booked this vehicle had been making promises via text mind you. When Jason drove the two hours from Jacksonville to Orlando only to not get his Jeep he was upset to say the least, so he contacted the sales manager and explained what had happened. He was called back into the dealership at his earliest convenience to speak with the owner. He ended up sitting down a couple days later with the owner and the salesman, and the owner asked if he had all these guarantees made by the salesman in writing. Jason showed the owner the texts, the owner just looked over at the salesman with complete disgust, and said he would make it right. Everything the salesman had promised him was put on order at a ridiculously low price, and when he went to sign for it...he noticed they were ordering him a '21.
Again, GET IT IN WRITING!!!
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