Unresponsive 12.1 touch screen

[Ramajama]

Thanks but no thanks, the RamCares representatives have wasted enough of my time over the last thirteen months trying to get a cab rattle fixed. This is just another of many reasons this will be the last Ram I purchase, the product it has become is less than desirable and FCA doesn't back the inferior product they are producing.

Ah yes! There always this guy on every forum! Just replace this will be my last “RAM” with any other manufacturer. Trust me dude. The grass is never greener. Keep after it, get your issues fixed. But good luck with Your next brand, have fun with their “inferior products” soon you’ll be out of manufacturers to jump ship to.

 

[Mreyes9400]

Hi,
I'm sorry to hear you're having concerns with your 12 inch radio. I would like to open a case for you and get you to a Uconnect specialist. If you'd like, please send us your VIN, email, phone number, and mileage to get started.

Alison
RamCares

I have also been experiencing the same problem on my 2500. Recently took it to the dealer shop and they told me they could not replicate the issue. Radio will stop functioning for no apparent reason. These are some picksnontook today and sent to dealer. I you can shed some light on this issue it would be greatly appreciated.

 

[RAMbot]

Well After talking with a U connect representative several weeks ago I came away a bit bewildered. I simply asked how the soft reset or hard reset can be performed. I still laugh when I think about this conversation. This guy said there was neither and that the only thing that can be done is that the whole unit be replaced at the dealer. So as a platform administrator/developer for two globally used platforms I called BS then he seemed to get a bit upset.....chuckling again. I guess the programs magically install themselves when the units are built. I was probably loading DOS from a floppy before the kid was even a thought in his daddy's er.......kid was born but I digress. Anyway long story short after finding and verifying the reset process I reset the system and no more problems. My 2018 8.4 went bonkers and they couldn't find a problem either. No codes so no nothings, could do nothing. I told them to reinstall the firmware and software and didn't have another problem with that one after that. I will say that with my 2021 I do not have a lot of the gee-whiz stuff that may be causing problems for some of you. I was aware of the chip shortage and didn't want to wait for ever so didn't order with lane sense, blind spot monitoring or towing electronics etc. I figure I've been towing for 40 years and haven't needed it before so.... Anyway Truck is in the shop for a week now, for the Mega Cab raddle in the rear passenger corner. New cab mounts didn't fix it. That work was last week. They brought in an engineer so the senior service Tec and the engineer are trying to figure it out now. If these guys figure out the rattle I will post what they found. Guess I am happy that I have a long relationship with the dealership so when I tell them I have a problem they believe me and don't try to Blow smoke up my @#$$.

 

[Ssteven365]

Well After talking with a U connect representative several weeks ago I came away a bit bewildered. I simply asked how the soft reset or hard reset can be performed. I still laugh when I think about this conversation. This guy said there was neither and that the only thing that can be done is that the whole unit be replaced at the dealer. So as a platform administrator/developer for two globally used platforms I called BS then he seemed to get a bit upset.....chuckling again. I guess the programs magically install themselves when the units are built. I was probably loading DOS from a floppy before the kid was even a thought in his daddy's er.......kid was born but I digress. Anyway long story short after finding and verifying the reset process I reset the system and no more problems. My 2018 8.4 went bonkers and they couldn't find a problem either. No codes so no nothings, could do nothing. I told them to reinstall the firmware and software and didn't have another problem with that one after that. I will say that with my 2021 I do not have a lot of the gee-whiz stuff that may be causing problems for some of you. I was aware of the chip shortage and didn't want to wait for ever so didn't order with lane sense, blind spot monitoring or towing electronics etc. I figure I've been towing for 40 years and haven't needed it before so.... Anyway Truck is in the shop for a week now, for the Mega Cab raddle in the rear passenger corner. New cab mounts didn't fix it. That work was last week. They brought in an engineer so the senior service Tec and the engineer are trying to figure it out now. If these guys figure out the rattle I will post what they found. Guess I am happy that I have a long relationship with the dealership so when I tell them I have a problem they believe me and don't try to Blow smoke up my @#$$.

What was the process to reset the 12.1 Uconnect system?

 

[DrQ]

What was the process to reset the 12.1 Uconnect system?

From another post...

Hello everyone--

To perform a soft reset of your Uconnect system-

1) Put your vehicle into the accessories mode (ACC or RUN)
For keyless start (push-button) vehicles: push the start button twice without having your foot on the gas or brake pedal

2) Hold down the Phone and voice recognition buttons (or tuner and volume knob), at the same time, for thirty seconds.

3) Let go of the buttons

4) Turn the vehicle off

5) Open driver’s side door for thirty seconds (or until dash illumination goes black)

6) Close door

7) Restart vehicle

8) Let the media center load up and see if the concern is still present

If your concerns still persist after performing this reset, please don't hesitate to reach out via private messages. We would be happy to help look into it for you.

Courtney
Ram Cares

 

[Ssteven365]

From another post...

Thanks

 

[RamCares]

I have also been experiencing the same problem on my 2500. Recently took it to the dealer shop and they told me they could not replicate the issue. Radio will stop functioning for no apparent reason. These are some picksnontook today and sent to dealer. I you can shed some light on this issue it would be greatly appreciated.

Well After talking with a U connect representative several weeks ago I came away a bit bewildered. I simply asked how the soft reset or hard reset can be performed. I still laugh when I think about this conversation. This guy said there was neither and that the only thing that can be done is that the whole unit be replaced at the dealer. So as a platform administrator/developer for two globally used platforms I called BS then he seemed to get a bit upset.....chuckling again. I guess the programs magically install themselves when the units are built. I was probably loading DOS from a floppy before the kid was even a thought in his daddy's er.......kid was born but I digress. Anyway long story short after finding and verifying the reset process I reset the system and no more problems. My 2018 8.4 went bonkers and they couldn't find a problem either. No codes so no nothings, could do nothing. I told them to reinstall the firmware and software and didn't have another problem with that one after that. I will say that with my 2021 I do not have a lot of the gee-whiz stuff that may be causing problems for some of you. I was aware of the chip shortage and didn't want to wait for ever so didn't order with lane sense, blind spot monitoring or towing electronics etc. I figure I've been towing for 40 years and haven't needed it before so.... Anyway Truck is in the shop for a week now, for the Mega Cab raddle in the rear passenger corner. New cab mounts didn't fix it. That work was last week. They brought in an engineer so the senior service Tec and the engineer are trying to figure it out now. If these guys figure out the rattle I will post what they found. Guess I am happy that I have a long relationship with the dealership so when I tell them I have a problem they believe me and don't try to Blow smoke up my @#$$.

Hi there--

We're sorry to hear about the experience you've had with your dealer while trying to get this addressed. We'd like to look into this so we can help turn your experience around! If you'd like our team's support, please don't hesitate to follow up with us via private message with your VIN and additional details.

Courtney
Ram Cares

 

[Mmartin]

Hi,
I'm sorry to hear you're having concerns with your 12 inch radio. I would like to open a case for you and get you to a Uconnect specialist. If you'd like, please send us your VIN, email, phone number, and mileage to get started.

Alison
RamCares

Please help me! I drove my new (2021) 3500 ram off the lot 7 days ago....AC quit working 3 days ago! This 12” screen update is a night mare! No air! Screen will not work! Blowing hot air through the defroster. We are 550 miles away from home and 600 miles from our dealer. What do we do!

 

[Brewbud]

Please help me! I drove my new (2021) 3500 ram off the lot 7 days ago....AC quit working 3 days ago! This 12” screen update is a night mare! No air! Screen will not work! Blowing hot air through the defroster. We are 550 miles away from home and 600 miles from our dealer. What do we do!

It might be a good idea to double-check your fuses in the fuse box. Make sure they are all pushed in tight. Some have had them only partially inserted.

 

[RamCares]

Please help me! I drove my new (2021) 3500 ram off the lot 7 days ago....AC quit working 3 days ago! This 12” screen update is a night mare! No air! Screen will not work! Blowing hot air through the defroster. We are 550 miles away from home and 600 miles from our dealer. What do we do!

We're so sorry to hear that! We'd like to look into this to see what we can do to assist. Please end our team a private message with your VIN and any additional details/documentation that will help me get a better understanding of your situation.

Thanks,

Courtney
Ram Cares

 

[RAM_Dad]

It might be a good idea to double-check your fuses in the fuse box. Make sure they are all pushed in tight. Some have had them only partially inserted.

And I believe some of the fuses are in the engine bay

 

[Pronto]

It might be a good idea to double-check your fuses in the fuse box. Make sure they are all pushed in tight. Some have had them only partially inserted.

I was messing around in my fuse box today and found a couple that weren't fully seated.

 

[Mreyes9400]

Hi there--

We're sorry to hear about the experience you've had with your dealer while trying to get this addressed. We'd like to look into this so we can help turn your experience around! If you'd like our team's support, please don't hesitate to follow up with us via private message with your VIN and additional details.

Courtney
Ram Cares

 

[Mreyes9400]

Here is a pic of my vin

 

[Mreyes9400]

Here is a pic of my vin

I forgot to include mileage

Mario Reyes
956 393 8908

Thanks

 

[kskistad]

I'm having the same problem on my 2020 Ram Rebel 12" touch screen. Didn't seem to happen the first few weeks I had it but then it started happening intermittently every day. Like others have said, the weather or temperature outside didn't seem to be a factor and I've already been to the dealer and had the entire screen replaced but it happened again the very next day. It usually becomes responsive after 10 min or so. I went back to the dealer and they ran more tests and eventually said it was a software glitch and would just have to wait until they send a newer update of the firmware. I am skeptical because it seems this has been happening to others for a couple of years and hasn't been fixed yet.

Any chance I get get the new UConnect 5 12" touch screen of the 2022 model?? They look to be pretty much identical on the outside.

 

[neophyteguy]

I'll join the crowd here as well. I picked up my 2022 2500 from Mark Dodge last Sunday and the 12" screen has been glitchy since. It swap from one screen to the other (Vehicle, Media, Etc.) randomly. About half the time I start the vehicle, the Sirius XM cannot locate a Wifi network (huh)? My front left speaker goes in and out.

I spent over 2 hours on the phone with Connect and RAM and stopped counting when I had been passed along to my 13th person. I was seriously being sent to phone answerers who had no idea why I had been sent to them.

Also, my "assist" and "emergency" buttons aren't working and I tried to get this sorted with Uconnect, but they want me to take it to a local dealer. I had been informed before that I simply had to hit the "assist" button and I would be walked through the process.

I have confirmed my system was updated by Mark Dodge (they were awesome about everything) and will be waiting for future updates prior to taking back to the dealership. Aaron was adamant they would help get this sorted when I contacted him on the drive home, so I would certainly not hesitate to contact MD again if this keeps up after any future revision.

Rant over.....thanks and good luck!

 

[Mreyes9400]

We're so sorry to hear that! We'd like to look into this to see what we can do to assist. Please end our team a private message with your VIN and any additional details/documentation that will help me get a better understanding of your situation.

Thanks,

Courtney
Ram Cares

I posted information you requested but have not received any feedback from you team regarding radio/screen issues.

Please Advise

Mario Reyes

 

[Brewbud]

I posted information you requested but have not received any feedback from you team regarding radio/screen issues.

Please Advise

Mario Reyes

Looks like Ramcare wanted you to send a private message.

 

[Mreyes9400]

Looks like Ramcare wanted you to send a is that through email?