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Truck won't unlock after remote start

just got back from the dealership and they said it was the hub and they ordered one....they told me they would also be replacing both key fobs at the same time. I told the service writer this was apparently a known issue and so far no remedies and he just said he would call me when the hub came in..
 
jadmt said:
just got back from the dealership and they said it was the hub and they ordered one....they told me they would also be replacing both key fobs at the same time. I told the service writer this was apparently a known issue and so far no remedies and he just said he would call me when the hub came in..
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Lucky you. My dealer don't know what to do.

Sent from my SM-G973U using Tapatalk
 
I have cab lights. I have only had an issue pressing the unlock button one time and that was when I was holding my phone and key fob in the same hand. I have passive entry but I usually do a mix of passive vs pressing the key fob to unlock. I did have one thing that surprised me. The truck would not let me use the button on the door handle to lock it because my keys were inside the house. I knew it wouldn't lock when the keys are inside the cab but I expected it to lock if the keys were not present. Not a big deal.
 
Brewbud said:
I have cab lights. I have only had an issue pressing the unlock button one time and that was when I was holding my phone and key fob in the same hand. I have passive entry but I usually do a mix of passive vs pressing the key fob to unlock. I did have one thing that surprised me. The truck would not let me use the button on the door handle to lock it because my keys were inside the house. I knew it wouldn't lock when the keys are inside the cab but I expected it to lock if the keys were not present. Not a big deal.
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Can you start your truck with the start button by the steering wheel and then get out and lock it with fob while it's still running?

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My truck was also built in July of 2020, and no I haven’t taken it in to the dealer yet. Theres no point for me to until someone here gets theirs successfully fixed. I don’t have a dealer where I am at and have to take it out of town to gwt it looked at. That being said, I’m not wasting a day of work to have them tell me they couldn’t reproduce the fault or that they dont know what it is. I have been getting by with holding the fob button longer and just wait for it to unlock, which seems to work well wnuff for me for now.
 
Nucknfutz said:
My truck was also built in July of 2020, and no I haven’t taken it in to the dealer yet. Theres no point for me to until someone here gets theirs successfully fixed. I don’t have a dealer where I am at and have to take it out of town to gwt it looked at. That being said, I’m not wasting a day of work to have them tell me they couldn’t reproduce the fault or that they dont know what it is. I have been getting by with holding the fob button longer and just wait for it to unlock, which seems to work well wnuff for me for now.
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Just checked mine and it was also built in July 2020

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I will narrow it down a bit, mine was built July3 at 00 hours. ie the MDH code is 070300. My buddy's that is working is built later in the month altho I can not remember when. I looked when he first got his but can't remember. Be something if those not working were all built on the same day..Altho mine did work at least a few times when I first got it so that kind of nixes maybe they messed the antenna up on a particular day.
 
kristof said:
Can you start your truck with the start button by the steering wheel and then get out and lock it with fob while it's still running?

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Click to expand...
I know I have used remote start, unlocked it, and then relocked it with the fob. I don't think I have tried it after using the start button yet, I will check later today.
kristof said:
Can you start your truck with the start button by the steering wheel and then get out and lock it with fob while it's still running?

Sent from my SM-G973U using Tapatalk
Click to expand...

I just checked. I can start it with the start button and then get out and lock and unlock it with the fob.
 
Brewbud said:
I know I have used remote start, unlocked it, and then relocked it with the fob. I don't think I have tried it after using the start button yet, I will check later today.


I just checked. I can start it with the start button and then get out and lock and unlock it with the fob.
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I can't do that

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Just got an email from chrysler customer service and they keep telling me to delete "power lift release gate" what the heck is a "power lift release gate"? How do I delete it? I explained them numerous times the gate release just works.

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kristof said:
Just got an email from chrysler customer service and they keep telling me to delete "power lift release gate" what the heck is a "power lift release gate"? How do I delete it? I explained them numerous times the gate release just works.

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I’ll just direct this @RamCares, since I know they check in on this thread, and I’m going to assume they are talking about the power tailgate release or remote tailgate release. Power tailgate release is standard on every single 2019+ HD Ram...Period. There is no other configuration to get the tailgate open on a 2019+ HD Ram, except via the power tailgate release switch on the handle. This member, kristof, has a 2020 HD Ram.
Remote tailgate release is active in every single RF Hub on a 2019+ HD Ram. EVEN IF you don’t have the JKR sales code on the VIN build configuration, remote tailgate release will work if there is a fob programmed to the truck that has the tailgate release button on it. There is no way to “delete this from happening”. He has both a working tailgate release switch on the handle, and working remote tailgate release button on the fob, and does not have sales code JKR added as a dealer installed option.
The issue he is having is the same as everyone else is having that has factory remote start, which I know Ram is aware of. There is no other scapegoat to pin this issue on.
 
Jimmy07 said:
I’ll just direct this @RamCares, since I know they check in on this thread, and I’m going to assume they are talking about the power tailgate release or remote tailgate release. Power tailgate release is standard on every single 2019+ HD Ram...Period. There is no other configuration to get the tailgate open on a 2019+ HD Ram, except via the power tailgate release switch on the handle. This member, kristof, has a 2020 HD Ram.
Remote tailgate release is active in every single RF Hub on a 2019+ HD Ram. EVEN IF you don’t have the JKR sales code on the VIN build configuration, remote tailgate release will work if there is a fob programmed to the truck that has the tailgate release button on it. There is no way to “delete this from happening”. He has both a working tailgate release switch on the handle, and working remote tailgate release button on the fob, and does not have sales code JKR added as a dealer installed option.
The issue he is having is the same as everyone else is having that has factory remote start, which I know Ram is aware of. There is no other scapegoat to pin this issue on.
Click to expand...
RamCares knows about my issue since we exchanged messages and they opened the ticket with engineering department. They are the ones who said Mopar is a aftermarket stuff and I'm on my own.

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To add to the post above from @Jimmy07, my dealer added remote start to my 2020 ram 3500. The dealer used two brand new oem 5-button fobs (lock, unlock, tailgate release, remote start, and panic). The dealer added the remote start sales code and programmed both keys. All functions work as if came frome factory. No issues whatsoever.
 
Diversified industrial said:
Mine has been in . They claimed they couldn't duplicate the problem. My exact reply was ********! The service manager then said he would go check it himself and call me right back. An hour later he agreed there was an issue and said he would look into it and attempt to fix it when I bring it back to have parts installed for other issues. However this is the same guy that drove it into the shop , then argued briefly with me that it was a diesel. I responded with if it's a diesel I somehow got it to run on gas for 4500 mi.
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We would be happy to assist alongside your dealer services, @Diversified industrial. If further support is needed while working to resolve this concern, please send us a private message to be connected to a specialist. Thank you!
jadmt said:
just got back from the dealership and they said it was the hub and they ordered one....they told me they would also be replacing both key fobs at the same time. I told the service writer this was apparently a known issue and so far no remedies and he just said he would call me when the hub came in..
Click to expand...
Hi @jadmt, we are happy to hear that action is being taken by your dealer to reach a hopeful resolution! Please keep us posted on your service and let us know if further assistance is needed. We would be happy to record your dealers findings.
Nucknfutz said:
My truck was also built in July of 2020, and no I haven’t taken it in to the dealer yet. Theres no point for me to until someone here gets theirs successfully fixed. I don’t have a dealer where I am at and have to take it out of town to gwt it looked at. That being said, I’m not wasting a day of work to have them tell me they couldn’t reproduce the fault or that they dont know what it is. I have been getting by with holding the fob button longer and just wait for it to unlock, which seems to work well wnuff for me for now.
Click to expand...
Hello @Nucknfutz, we certainly understand the trouble this may cause. When you do choose to address this with your dealer, our team would be happy to escalate the process of resolving this to a specialist for further support. Hopefully this will also speed up your service for minimal inconveniences.

Kathryn
RamCares
 
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