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Too much oil and poor dealer help

Dinky503 said:
After owning a company and having employees, there is soo much out of your control. Nothing you can do about it but figure out how to fix it or move on. If you lose your temper and control you have lost the battle and will cost you the war. If I stay calm keep this going FCA will hanging themselves with the rope I give them.
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Yea I think you've replied to a similar comment with the same response hahahahaha There gets a point though!!! I am glad my experience with Ram hasn't been like yours as I would most likely leave the brand. I know every brand has their issues but this is wild.
 
Enve46 said:
Yea I think you've replied to a similar comment with the same response hahahahaha There gets a point though!!! I am glad my experience with Ram hasn't been like yours as I would most likely leave the brand. I know every brand has their issues but this is wild.
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Yep it definitely SUCKS! But you are correct every truck built right now has lots of issues All built for repairs. I've talked to Ram care and the dealership this morning. We are scheduling trip number 6. Eventually they will run out of rope.

Going to meet with the dealership Friday, they want to hook a scan tool to my truck to get active readings over the weekend.
 
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So went on to my 6th regen in just over 700 miles. Ram care now won't reimburse me for all of my out of pocket expenses. Ram care also now says they can't guarantee me a rental or rental reimbursements as my case is at the limit. They referred back to the owners manual on warranty coverage.


I stopped by the dealership to get my boost hose clamp fixed and looked at my exhaust leak that is back. Tonkin dealership reused the old DPF clamp and the original bolt was missing and they used something from the spare parts bin. That is now on order, they also have my truck hooked up to a scanner for the weekend to get running data.
 
Dinky503 said:
So went on to my 6th regen in just over 700 miles. Ram care now won't reimburse me for all of my out of pocket expenses. Ram care also now says they can't guarantee me a rental or rental reimbursements as my case is at the limit. They referred back to the owners manual on warranty coverage.


I stopped by the dealership to get my boost hose clamp fixed and looked at my exhaust leak that is back. Tonkin dealership reused the old DPF clamp and the original bolt was missing and they used something from the spare parts bin. That is now on order, they also have my truck hooked up to a scanner for the weekend to get running data.
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How does one reach the “limit” on their warranty? Read the fine print, I get it but come on. I hope whatever “else” you have going on is moving forward. This whole affair is beyond ridiculous.
 
Units said:
How does one reach the “limit” on their warranty? Read the fine print, I get it but come on. I hope whatever “else” you have going on is moving forward. This whole affair is beyond ridiculous.
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They will replace parts per warranty but just not rental reimbursements. It a bunch of bull but it is what is I guess. Yep and the next step is moving forward so not done yet.

We're picking up a new to us camp trailer tomorrow, if it goes into regen I might just tow it around all weekend. I towed my dump trailer earlier this week and it built soot pretty quick.
 
So towing at a steady pace even with a load and up a grade does not piss the truck off. Variable throttle under load is what passes it off.

1100 miles I've had 9 regens and oil level had come up. I still have the dealership scanner hooked up might pull data this week but won't know what it looks like for a bit.20240819_055322.jpg
 
Dinky503 said:
My truck is 2022 3500 SRW S.O. 43K miles.



Last Friday I had my mechanic change my oil and fuel filter change. When he drained the oil it filled a 5gal pan with really thinned down oil and over flowed a bit. Approximately 2 gallon extra fluid, he told me to take it the dealer as I probably have a injector leak. So I called the dealer and told them the story and booked a appointment for Monday.

My check engine light was already on for frequent regen mode due to air filter.

Got to the dealer Monday morning and they had me scheduled for a oil change..... same guy I was talking to set the appointment up. Told the story once again and he said no problem we will make room for you.

Tuesday I get a phone call about regen and how they will force regen under warranty and install the partical recall and should take care of it. Then proceeded to tell me my pcv valve and crank case vent had oil in it from someone over filling my oil. He told me it would be $900 to replace those and won't be covered under warranty do to oil being over filled. I told the guy he was out of his mind of course there was oil there, the system filled 5gal pan on my last oil change. Asked him if they found any issues with my injectors or why I have excess fluid in my oil. He said he doesn't know because they didn't change my oil, he then told me they can't move forward with test until they replace the parts for $900. I told him to transfer me to the manager. I told assiatant manager to stop with the ******** and look at the issue I asked for and quit funding their fishing exhibition. He told me to test for leaks will be $220, I asked what test will they perform? The assitant manager told me a injector power balance test. I told him I am not a certified tech but I think that test is for making sure the injectors are functioning and doing equal load. He told me this test will make sure there are no leaks and if it passes the test there are zero chance of injector issues. I wasn't going to argue there and said if he can guarantee me this test will prove I have not leaks go for it.

Wednesday around 11am I get a call from the assistant manager saying it passed the power balance test no fuel leaks. They check oil level and they are good, added the partical sensor, did a stationary force regen and flashed and reprogrammed my ecu. The total was going to be $590 for test performed. At this point I said I'll come pick up my truck and plan to talk to the manager about the quality of service I received.

The real manager and I spent about 45mins talking about how they never listened to me about potential fuel in my oil and were looking for a quick buck. We came to the terms once my oil level went up I would return and they would not charge me for any testing. I figured that would be good since they technically didn't not see the fluid and were going off a paying customer word. We went out together to document the fluid level with a picture even though the tech marked safe operating level. I pulled the dip stick and no oil was on my dip stick..... they told me they just pulled it around and let it set for a minute to let oil drain down. We waited 15mins and the oil was barely marking on the dip stick. I looked at them and said see why I can't trust your team...I guess it's simple any oil on the dip stick I just bring it back right? The manager looked at the assitant manager like someone was getting punched out. The manager instructed me to drive it home and let it set for a hour and take a picture then. He said the tech said it was in safe operating level and will be good....So I drove home which is 2 miles from the dealer and had to get a ride to work to pick my jeep up. Once home I heard a loud clacking noise, sounds like a dead injector or cylinder slap. I took a video to capture the noise and returned to the dealer. Service advisor came out and heard the noise and said they will check my truck back in. I sent the video to the manager right then since he was not around i went home. No check engine lights on or any Christmas tree lights.

This morning I called @RamCares To Open a claim as thing are not looking like the dealer are going to take care of it. Still waiting for a call from the adjuster now.

The dealer called me a 5pm to tell me they found the clacking issue. They said my batteries need to be replaced as they were low causing ecu problems. One battery was 550cca and the other was 600cc.... they said once they balance and fully charged the batteries the noise went away..... they said they can replace them but it will cost me out of pocket.. I told them I will call them back tomorrow with an answer.

I find it very funny you force regen my truck on low oil... then flash the ecu and reprogram the computer and it makes noise and you blame it on batteries at 70%. You let the customer pick it up making noise and low oil. Hopefully Ram cares takes care of this. Still zero resolution on why there was excess very thing oil in my system.
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You can smell Diesel fuel in the oil .
 
Dinky503 said:
My truck is 2022 3500 SRW S.O. 43K miles.



Last Friday I had my mechanic change my oil and fuel filter change. When he drained the oil it filled a 5gal pan with really thinned down oil and over flowed a bit. Approximately 2 gallon extra fluid, he told me to take it the dealer as I probably have a injector leak. So I called the dealer and told them the story and booked a appointment for Monday.

My check engine light was already on for frequent regen mode due to air filter.

Got to the dealer Monday morning and they had me scheduled for a oil change..... same guy I was talking to set the appointment up. Told the story once again and he said no problem we will make room for you.

Tuesday I get a phone call about regen and how they will force regen under warranty and install the partical recall and should take care of it. Then proceeded to tell me my pcv valve and crank case vent had oil in it from someone over filling my oil. He told me it would be $900 to replace those and won't be covered under warranty do to oil being over filled. I told the guy he was out of his mind of course there was oil there, the system filled 5gal pan on my last oil change. Asked him if they found any issues with my injectors or why I have excess fluid in my oil. He said he doesn't know because they didn't change my oil, he then told me they can't move forward with test until they replace the parts for $900. I told him to transfer me to the manager. I told assiatant manager to stop with the ******** and look at the issue I asked for and quit funding their fishing exhibition. He told me to test for leaks will be $220, I asked what test will they perform? The assitant manager told me a injector power balance test. I told him I am not a certified tech but I think that test is for making sure the injectors are functioning and doing equal load. He told me this test will make sure there are no leaks and if it passes the test there are zero chance of injector issues. I wasn't going to argue there and said if he can guarantee me this test will prove I have not leaks go for it.

Wednesday around 11am I get a call from the assistant manager saying it passed the power balance test no fuel leaks. They check oil level and they are good, added the partical sensor, did a stationary force regen and flashed and reprogrammed my ecu. The total was going to be $590 for test performed. At this point I said I'll come pick up my truck and plan to talk to the manager about the quality of service I received.

The real manager and I spent about 45mins talking about how they never listened to me about potential fuel in my oil and were looking for a quick buck. We came to the terms once my oil level went up I would return and they would not charge me for any testing. I figured that would be good since they technically didn't not see the fluid and were going off a paying customer word. We went out together to document the fluid level with a picture even though the tech marked safe operating level. I pulled the dip stick and no oil was on my dip stick..... they told me they just pulled it around and let it set for a minute to let oil drain down. We waited 15mins and the oil was barely marking on the dip stick. I looked at them and said see why I can't trust your team...I guess it's simple any oil on the dip stick I just bring it back right? The manager looked at the assitant manager like someone was getting punched out. The manager instructed me to drive it home and let it set for a hour and take a picture then. He said the tech said it was in safe operating level and will be good....So I drove home which is 2 miles from the dealer and had to get a ride to work to pick my jeep up. Once home I heard a loud clacking noise, sounds like a dead injector or cylinder slap. I took a video to capture the noise and returned to the dealer. Service advisor came out and heard the noise and said they will check my truck back in. I sent the video to the manager right then since he was not around i went home. No check engine lights on or any Christmas tree lights.

This morning I called @RamCares To Open a claim as thing are not looking like the dealer are going to take care of it. Still waiting for a call from the adjuster now.

The dealer called me a 5pm to tell me they found the clacking issue. They said my batteries need to be replaced as they were low causing ecu problems. One battery was 550cca and the other was 600cc.... they said once they balance and fully charged the batteries the noise went away..... they said they can replace them but it will cost me out of pocket.. I told them I will call them back tomorrow with an answer.

I find it very funny you force regen my truck on low oil... then flash the ecu and reprogram the computer and it makes noise and you blame it on batteries at 70%. You let the customer pick it up making noise and low oil. Hopefully Ram cares takes care of this. Still zero resolution on why there was excess very thing oil in my system.
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Amazing.
 
oledirteh said:
Good morning sir, i require an update from @Dinky503
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Still haven heard back about the data we got on my truck. The still waiting for Ram to respond back about fuel in oil still being a issue. They wont schedule anything till my check engine light is on.

1600 miles and 15 regens, 2 tanks of def and mpg is like 12-13 on the freeway lol. Last 3 regens were 60-70miles apart. Doing an oil change this week because of the fuel dilution.
 
Dinky503 said:
Still haven heard back about the data we got on my truck. The still waiting for Ram to respond back about fuel in oil still being a issue. They wont schedule anything till my check engine light is on.

1600 miles and 15 regens, 2 tanks of def and mpg is like 12-13 on the freeway lol. Last 3 regens were 60-70miles apart. Doing an oil change this week because of the fuel dilution.
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damn dude. 1 tank of def lasts waaaaaay waaaaaaaaaaay longer then that. thats insane. you should be getting 19-20mpg. and the amount of regens.

thats rough buddy. if only i had your patience. are you getting anywhere with your uh, what the word, legal venture for this?
 
oledirteh said:
damn dude. 1 tank of def lasts waaaaaay waaaaaaaaaaay longer then that. thats insane. you should be getting 19-20mpg. and the amount of regens.

thats rough buddy. if only i had your patience. are you getting anywhere with your uh, what the word, legal venture for this?
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I used to get 2,000 miles on 1 tank. Yesterday I did about 200 mile round trip typically 17-28mpg but only 13.8 something is broke still lmao. It was my only vehicle I wouldn't be patient lol and I feel bad for people that lose their lively hood because of something like this. I've had $10k in rental reimbursements and not the average person could swing that. The legal this is moving can't say much on it now.
 
Dinky503 said:
So towing at a steady pace even with a load and up a grade does not piss the truck off. Variable throttle under load is what passes it off.

1100 miles I've had 9 regens and oil level had come up. I still have the dealership scanner hooked up might pull data this week but won't know what it looks like for a bit.View attachment 76227
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Reading the past couple pages, I was going to ask you to check oil level. My suspicions confirmed.

Next up, lifter tick/collapse and/or cam damage due to oil contamination with fuel. I admire your patience. What year is your truck?
 
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