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Lane keeping died after windshield replacement

Took the truck back in to the second dealership yesterday. The want if for several days in case they have to wait for Chrysler tech support. My tracker showed it in the shop yesterday and parked outside today. Hopefully tech support got back to them and they have a part ordered. Had I known about this hassle I would never have agreed to the windshield replacement.
 
I am getting the impression that the techs don't know what they are doing. I don't even think they know how to recognize this function if it is working or not. After the last visit, they said they road tested it and it was woring. Since the calibration is dynamic, meaning driving the vehicle under specific conditions, they should have realized there was no change after the "successful" calibration was completed. It wil be interesting to see what Chrysler tech support has to say. This is day three since I brought it in. I printed up the three pages out of the owners manual for them.
 
So today, still no progress. Told the dealership that I need the truck back by the end of the week. I need to get it ready to tow the trailer south for the winter. I said they have been chasing a software problem when in fact it is a hardware problem. The problem started with a windshield replacment. The glass place did not change the software. They either damaged of misaligned the camera during the windshield install. Finally I told them to order and install a new camera. If that didn't fix it, I would buy the camera at dealer cost so they would not be out any money. I will bring it back next spring. If it does fix it, then the glass place pays for it. I am at the end of my rope.
 
My wife had a similar issue with her Volvo. She had her windshield replaced at an auto glass repair shop with an aftermarket window that she was told had identical specs to OEM. After replacement the front camera went completely out of whack. Her dashboard lit up with every light possible related to the camera system. The glass shop tried to recalibrate the camera on 3 different occasions. She finally called Volvo and they told her the camera system required an authentic windshield. The glass repair shop ordered one from Volvo and immediately everything worked. If I understood the reason correctly it is due to optical clarity differences. In the OP's case maybe it's not an issue with the camera but an issue with the windshield (yes he said it was OEM, but maybe that particular winshield still has an issue with clarity or curvature).
 
A guy with a 2022 had two OEM windshields put in, 7 calibrations with no luck. Finally the dealer, out of frustration, put a new camera in and that fixed the issue. That is why I told them to install a new camera on my dime if necessary. I know it is a gamble but I am working on a deadline. I need my truck back.
 
Update. They can’t fix it. Chrysler says without codes, they can’t order a replacement camera. Even though I offered to buy one, they are back ordered anyway with no ETA. Picking up the truck in the morning. Gotta say, Chrysler doesn’t know what they are doing when they are building products that cannot be repaired. Absolutely sucks. Oh well, at least it is still driveable.
 
CdnHO said:
Update. They can’t fix it. Chrysler says without codes, they can’t order a replacement camera. Even though I offered to buy one, they are back ordered anyway with no ETA. Picking up the truck in the morning. Gotta say, Chrysler doesn’t know what they are doing when they are building products that cannot be repaired. Absolutely sucks. Oh well, at least it is still driveable.
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The windshield is the OEM one with the RAM logo?
 
So we are getting a bunch of rain this morning. Guess what? The rain sensor doesn't work either. First time I have driven in the rain since the windshield was installed. I have called the Canadian equivalent to Customer Care and they have opened a file on the issue.
 
CdnHO said:
So we are getting a bunch of rain this morning. Guess what? The rain sensor doesn't work either. First time I have driven in the rain since the windshield was installed. I have called the Canadian equivalent to Customer Care and they have opened a file on the issue.
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Hope they get it fixed for you quickly!
 
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