Riddick
Well-Known Member
With the majority of people on here purchasing 2022 models I wanted to do a timeline for my Vroom transaction. I imagine most of you will be getting rid of your current vehicle so hopefully this helps. Below is my timeline with selling my previous truck to Vroom.
3 Nov 21 - Logged on Vroom and entered my vehicle information to receive a quote. I had the quote in my inbox within seconds of submitting. The offer was to good to pass up so I decided to accept it. At this time I uploaded copies of my license, registration, title, and maybe a shot of my odometer.... not 100% on the last one. Later this evening I received my digital documents to sign. They also notified me they were going to overnight me documents to wet sign and return along with my signed title.
8 Nov 21 - There was a delay on there end on shipping the documents to me, they shipped them on the 5th which was a Friday. I received the docs on the 8th and signed them and overnighted them back to Vroom.
9 Nov 21 - I decided to call them to verify they received the docs since my signed title was sent. They acknowledged they received them and a carrier would reach out and coordinate pick up.
11 Nov 21- Received email stating a carrier was assinged and would contact me to schedule pick up.
15 Nov 21- Carrier contacted me and scheduled pick up for 16 Nov.
16 Nov 21- Carrier showed up on time at my residence and picked up the truck. They were quick, in and out within 20 minutes. They gave me a BOL stating they took delivery and I uploaded/ emailed this document to Vroom.
18 Nov 21- Received email stating a direct deposit was pending for my account and I should have it within 1-2 business days.
22 Nov 21- Direct deposit received
Overall the process is a little slow but everything worked out. Their customer service sucks and you will be on hold when you call but I eventually got answers when I had questions. Vroom was 4k higher than anyone around here. I tried Carvana, local dealers, Car Max, KBB Instant cash value, and they were all well below Vrooms offer.
@Shooter88
3 Nov 21 - Logged on Vroom and entered my vehicle information to receive a quote. I had the quote in my inbox within seconds of submitting. The offer was to good to pass up so I decided to accept it. At this time I uploaded copies of my license, registration, title, and maybe a shot of my odometer.... not 100% on the last one. Later this evening I received my digital documents to sign. They also notified me they were going to overnight me documents to wet sign and return along with my signed title.
8 Nov 21 - There was a delay on there end on shipping the documents to me, they shipped them on the 5th which was a Friday. I received the docs on the 8th and signed them and overnighted them back to Vroom.
9 Nov 21 - I decided to call them to verify they received the docs since my signed title was sent. They acknowledged they received them and a carrier would reach out and coordinate pick up.
11 Nov 21- Received email stating a carrier was assinged and would contact me to schedule pick up.
15 Nov 21- Carrier contacted me and scheduled pick up for 16 Nov.
16 Nov 21- Carrier showed up on time at my residence and picked up the truck. They were quick, in and out within 20 minutes. They gave me a BOL stating they took delivery and I uploaded/ emailed this document to Vroom.
18 Nov 21- Received email stating a direct deposit was pending for my account and I should have it within 1-2 business days.
22 Nov 21- Direct deposit received
Overall the process is a little slow but everything worked out. Their customer service sucks and you will be on hold when you call but I eventually got answers when I had questions. Vroom was 4k higher than anyone around here. I tried Carvana, local dealers, Car Max, KBB Instant cash value, and they were all well below Vrooms offer.
@Shooter88
