Ramman
Member
- Joined
- May 11, 2019
- Messages
- 24
- Reaction score
- 42
Hey everyone. I wanted to give everyone here an update on the following original post I had made.
"I have about 1300 Miles on mine at this point. I have had one issue so far, neither the fault of RAM or it's build quality. Apparently when I got my new wheels/tires put on my truck, the shop failed to plug back in my Transfer Case Control Module. Somehow or another, this ended up frying the part and needed to be replaced. No big deal, the shop that caused the issue is paying for all parts and labor. With that being said, I have had the most terrible experience at my local dealer humanly possible.
I ended up dropping my truck off on May 20th so they could diagnose the problem, and ensure that was the only thing that had been broken. On the 27th I call in and ask about the status of my truck, and was told the part was being ordered etc. On the 28th they called me back and said STAR, a program through MOPAR apparently would not let them order the part. However, they said I could come pick up my truck and drive it until they get the part ordered. So I was already a little angry they had my truck for 9 days, and did not call me and tell me this sooner, as I had been getting rides to work with people and was ready for this to be over.
However, the story does not end there. The service person pulled my truck around and I went to go get back into it. I opened my door and noticed that they had not even put my truck back together. My floor mats were just thrown onto my seat. There were pieces from under the dash laying on my floorboard. Wires were left unplugged under my vehicle, and they had somehow gotten globs of engine oil all over my center console, and arm rest. Needless to say I went in and raised hell, spoke to the GM, got a loaner vehicle while they said they would "Detail" my truck. They finally brought my truck back to me yesterday, I told them they could come get the loaner from my house, and drop my truck off, they had wasted enough of my time at this point. Well, I guess detailing of a truck to them means throwing some tire shine on the tires, and not even cleaning the interior. At least the truck was back together. (I also took pictures of the interior, as well as the wiring underneath the truck, and the oil stains before I let them "fix" it.)
Anyways, I have a permanent oil stain on my center console now. I ended up calling corporate and complaining, more to be heard with that. In the end I also spoke to a customer service rep at a call center who said I could order the part I need myself, that the dealer mysteriously couldn't order in 9 days. She was able to look in the file apparently and find the part number, and was nice enough to actually tell me what it was, so I went ahead and did that. I figure I'll play the old game of, who gets it first. Anyways, I'm not impressed with my local dealership. I will not be returning there ever again. They wouldn't even tell me what part needs to be replaced. Obviously because they're billing the shop that caused the issue, they don't want them just ordering the part and putting it in for me. I spoke to the shop that caused the initial problem, and they're ordering the part as well, so hopefully this fixes it. If not they have already approved me taking it to a different dealership if that does not for some reason fix the problem.
My guess on RAM putting a hold on the part was that this dealership tried to get the part replaced under warranty, so they could pocket all the cash from the shop paying for it, and get reimbursed from RAM at the same time. RAM probably asked questions on why a TCCM failed at 1300 miles, and they got caught. Who knows at this point. I'm not even sure now that I have my truck back and caused such a stink that they will even order the part or call me back. It was hard enough to get a call returned while my truck was there. Regardless, after what I saw, I'm afraid for them to even touch my truck again. I was honestly so angry I considered driving down to the Ford dealership and trading the truck in on a F-250, because I was never treated like that there. Oh well, day 11 without 4WD. Hopefully this problem will be resolved sometime in the next week."
With that story being said. I ended up going back into the dealership. Along with my photographic evidence of the above situations I took in their lot when they tried to give me the truck back. The dealership tried to tell me that the oil stains on my center console was not oil, but defective parts in the truck (as this would somehow ease my mind). Keep in mind, the GM of the dealership stuck his hand into the oil and was the one who immediately gave me a loaner when I had originally found my truck in pieces upon delivery. I also ended up finding out that I had an oil stain about 3x3" on my passenger seat where someone had sat on it with oil on their pants, they also never corrected the unplugged wiring with the truck, and left snaps hanging from the wiring (I thought they had). The only resolution the dealer could come up with was to have it "detailed" again. Of course, at a later date. Needless to say I raised hell again. And told them they weren't detailing it, they were going to replace the parts. They told me they would not do that.
As of today, I still have not been contacted about the original part, given any updates, nor asked to bring my vehicle back to be detailed. No additional parts that were damaged have been ordered still, including the floor liner they scratched up like a cat. The dealership also tried to hide the original part number for the initial issue from me until I got so loud and angry they pretty much had to give it to me so I would leave.
Needless to say, I traded the truck in Saturday with 1,300 miles on it for a 2019 F-250. At this point in my life, I do not have the time nor patience to deal with problems like this. As a customer I expect my time, money, and property to be treated with respect, something this dealership trampled on time and time again. I'm sad to say, the RAM was a nice truck, and I was happy with it. But the next dealer is almost 40 minutes away, and that's not something I was interested in dealing with knowing that things do go wrong on trucks, I'd rather deal with someone closer to me. All in all, this entire experience occurred over a $315 part that should have been a simple order, and we will call you when it comes in type of thing.
I wish everyone here good luck, and I hope everyone here has a much better service experience than I did. Especially if you run into issues. I will pop in from time to time and say Hi to everyone!
"I have about 1300 Miles on mine at this point. I have had one issue so far, neither the fault of RAM or it's build quality. Apparently when I got my new wheels/tires put on my truck, the shop failed to plug back in my Transfer Case Control Module. Somehow or another, this ended up frying the part and needed to be replaced. No big deal, the shop that caused the issue is paying for all parts and labor. With that being said, I have had the most terrible experience at my local dealer humanly possible.
I ended up dropping my truck off on May 20th so they could diagnose the problem, and ensure that was the only thing that had been broken. On the 27th I call in and ask about the status of my truck, and was told the part was being ordered etc. On the 28th they called me back and said STAR, a program through MOPAR apparently would not let them order the part. However, they said I could come pick up my truck and drive it until they get the part ordered. So I was already a little angry they had my truck for 9 days, and did not call me and tell me this sooner, as I had been getting rides to work with people and was ready for this to be over.
However, the story does not end there. The service person pulled my truck around and I went to go get back into it. I opened my door and noticed that they had not even put my truck back together. My floor mats were just thrown onto my seat. There were pieces from under the dash laying on my floorboard. Wires were left unplugged under my vehicle, and they had somehow gotten globs of engine oil all over my center console, and arm rest. Needless to say I went in and raised hell, spoke to the GM, got a loaner vehicle while they said they would "Detail" my truck. They finally brought my truck back to me yesterday, I told them they could come get the loaner from my house, and drop my truck off, they had wasted enough of my time at this point. Well, I guess detailing of a truck to them means throwing some tire shine on the tires, and not even cleaning the interior. At least the truck was back together. (I also took pictures of the interior, as well as the wiring underneath the truck, and the oil stains before I let them "fix" it.)
Anyways, I have a permanent oil stain on my center console now. I ended up calling corporate and complaining, more to be heard with that. In the end I also spoke to a customer service rep at a call center who said I could order the part I need myself, that the dealer mysteriously couldn't order in 9 days. She was able to look in the file apparently and find the part number, and was nice enough to actually tell me what it was, so I went ahead and did that. I figure I'll play the old game of, who gets it first. Anyways, I'm not impressed with my local dealership. I will not be returning there ever again. They wouldn't even tell me what part needs to be replaced. Obviously because they're billing the shop that caused the issue, they don't want them just ordering the part and putting it in for me. I spoke to the shop that caused the initial problem, and they're ordering the part as well, so hopefully this fixes it. If not they have already approved me taking it to a different dealership if that does not for some reason fix the problem.
My guess on RAM putting a hold on the part was that this dealership tried to get the part replaced under warranty, so they could pocket all the cash from the shop paying for it, and get reimbursed from RAM at the same time. RAM probably asked questions on why a TCCM failed at 1300 miles, and they got caught. Who knows at this point. I'm not even sure now that I have my truck back and caused such a stink that they will even order the part or call me back. It was hard enough to get a call returned while my truck was there. Regardless, after what I saw, I'm afraid for them to even touch my truck again. I was honestly so angry I considered driving down to the Ford dealership and trading the truck in on a F-250, because I was never treated like that there. Oh well, day 11 without 4WD. Hopefully this problem will be resolved sometime in the next week."
With that story being said. I ended up going back into the dealership. Along with my photographic evidence of the above situations I took in their lot when they tried to give me the truck back. The dealership tried to tell me that the oil stains on my center console was not oil, but defective parts in the truck (as this would somehow ease my mind). Keep in mind, the GM of the dealership stuck his hand into the oil and was the one who immediately gave me a loaner when I had originally found my truck in pieces upon delivery. I also ended up finding out that I had an oil stain about 3x3" on my passenger seat where someone had sat on it with oil on their pants, they also never corrected the unplugged wiring with the truck, and left snaps hanging from the wiring (I thought they had). The only resolution the dealer could come up with was to have it "detailed" again. Of course, at a later date. Needless to say I raised hell again. And told them they weren't detailing it, they were going to replace the parts. They told me they would not do that.
As of today, I still have not been contacted about the original part, given any updates, nor asked to bring my vehicle back to be detailed. No additional parts that were damaged have been ordered still, including the floor liner they scratched up like a cat. The dealership also tried to hide the original part number for the initial issue from me until I got so loud and angry they pretty much had to give it to me so I would leave.
Needless to say, I traded the truck in Saturday with 1,300 miles on it for a 2019 F-250. At this point in my life, I do not have the time nor patience to deal with problems like this. As a customer I expect my time, money, and property to be treated with respect, something this dealership trampled on time and time again. I'm sad to say, the RAM was a nice truck, and I was happy with it. But the next dealer is almost 40 minutes away, and that's not something I was interested in dealing with knowing that things do go wrong on trucks, I'd rather deal with someone closer to me. All in all, this entire experience occurred over a $315 part that should have been a simple order, and we will call you when it comes in type of thing.
I wish everyone here good luck, and I hope everyone here has a much better service experience than I did. Especially if you run into issues. I will pop in from time to time and say Hi to everyone!
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