William, please don’t think I am being patient for one minute!!! It ran out on Feb 16th 2023. This is a total PR disaster for Ram and Ram Cares! the communication from Ram cares is deafening by your silence. On many levels, this purchase has been one of the most incompetent customer service communication exercises. Why would RAM advertise a new feature on their web site (12“ digital display) and it not be available on the vehicles that were pre-ordered! I, for one was looking forward to the new digital cluster. I’m assuming the cost was put into the pre-order, are we all being compensated by the omission? I have a couple of questions that those of us who are effected would be interested in some honest answers and not to be pushed aside.
1. If the current manufacture of Rams with the Cumins Diesel engine is ok, why are they not temporary held so the ‘working Heater Grid’ can be shipped to those of us who ordered early and now have to wait an indefinite period while our vehicles sit idle on a dealers lot.
2. This recall is a month old, and Ram can not give an answer or timeline as to when the parts will be available. (Hard to believe) There must be some urgent discussions happening between yourselves and the part manufacturer that have been going on since early Feb. Surely Ram has been given a time lime as to when these parts will begin to filter into the system. (Even if its just a few thousand). A month is a long time, not to have ANY IDEA when this issue will be addressed large manufacturer. Will Ram Care really lets its customers know what’s going on, or will we just continue to be thanked for our patience?