sdu
Member
- Joined
- Nov 18, 2020
- Messages
- 66
- Reaction score
- 29
Long story short, I ordered a truck that was built by 1/9. It got to my local rail yard on 1/20. Soon after that, according to the dealer, Ram pulled the truck away because of an issue they won't disclose. The general sales manager told me that it's being fixed in a plant in Detroit and the words to them from Ram were that the issue WON'T need to be disclosed because it is being fixed internally. It is not an open recall. The latest news is that it could be returned to them by mid-March. The information in whatever system that Ram and the dealer use shows that the truck has been delivered to the dealer by 1/26 and that's either all Ram Customer Care can see or are allowed to tell me.
Now I'm not sure I want a truck with mystery issues that by the time it is estimated to be back to the dealer would have taken over 6 weeks to be remedied. The truck is a Tradesman with the Hemi.
Safe to say I'm really disappointed by the way Ram not being transparent with their custom order.
Now I'm not sure I want a truck with mystery issues that by the time it is estimated to be back to the dealer would have taken over 6 weeks to be remedied. The truck is a Tradesman with the Hemi.
Safe to say I'm really disappointed by the way Ram not being transparent with their custom order.
Last edited: