Pandora/XM Internet not connecting

[Frank]

The internet portion of my XM has quit connecting. I know my truck has connectivity because UConnect remote start works, Guardian shows as connected, and the hotspot works.

Anything that involves the cell signal has a gray "subscribe" box and/or says waiting for internet signal. It happened two weeks ago so the waiting overnight thing doesnt fix it. I have refreshed the XM signal myself and had customer service do it. No dice.

Any ideas? I'm not due for service for another couple months.

 

[DougB]

Did it stop before or after you got the AT&T hotspot?

 

[Frank]

Did it stop before or after you got the AT&T hotspot?

Hotspot was 6 months ago.

 

[Frank]

Followup: the nav won't connect to internet either so its beyond the scope of just XM. Might have to suck it up and drop my truck off at the dealer.

 

[sstoner911]

Followup: the nav won't connect to internet either so its beyond the scope of just XM. Might have to suck it up and drop my truck off at the dealer.

Neither XM or the NAV use the "internet". They use satellites - XM uses a combination of terrestrial satellites and repeater-assisted satellites. I suggest holding your power button in until your screen goes blank and restarts (soft reboot).

 

[Sponge60]

Streaming services will use either your hotspot or cell phone. If nothing is working correctly, (XM, hot spot, even the FM radio) it may be time for a dealer visit. While XM and WiFi are separate, the common factor is the radio itself.

 

[Frank]

It fixed itself. After 3 weeks of not working, I switched the radio source to bluetooth and left it there when I turned the truck off. The next morning everything worked.