Forgive me if this is in the wrong section, wasn't sure where to put it. New member here, just bought a 2020 2500 Cummins Laramie this past weekend. Great truck but I have it in the shop for some issues and wanted to see if anyone else had experienced this and how long it took to resolve.
This morning (day 4) when I shut the truck off, everything stays on indefinitely. Dash, interior lights, radio (12" screen), everything. Called customer care to trouble shoot, could not get it to stop and had to drop it off the dealer since the battery is just going to drain. They are booked so it won't get touched until the 6th and I have a camping trip on the 9th I don't want to cancel. I've seen posts on other forums from the past 2 or 3 years but none with the 12" screen and none with a clear answer that it was fixed. Has anyone else had this issue and how long did it take once the truck was touched?
The other two issues I had are minor but annoying - lost communication with a TPMS sensor 5 miles off the lot, and a second one went the next morning. And last night, hopefully unrelated to the staying on issue, I called to activate SiruisXM Guardian trial and they claimed someone else already owned my truck and I have to jump through hoops to prove I in fact own it...even though it had 10 miles on it and everything was still wrapped in plastic. They will get taken care of, but it's annoying to pay that much and have this many issues this fast. The Ram people I talked to on the phone and the service dept at the dealership (not the same one I bought it from out of town) have been real nice so far so I can't gripe about that...just really want to get my new truck back and go camping.
This morning (day 4) when I shut the truck off, everything stays on indefinitely. Dash, interior lights, radio (12" screen), everything. Called customer care to trouble shoot, could not get it to stop and had to drop it off the dealer since the battery is just going to drain. They are booked so it won't get touched until the 6th and I have a camping trip on the 9th I don't want to cancel. I've seen posts on other forums from the past 2 or 3 years but none with the 12" screen and none with a clear answer that it was fixed. Has anyone else had this issue and how long did it take once the truck was touched?
The other two issues I had are minor but annoying - lost communication with a TPMS sensor 5 miles off the lot, and a second one went the next morning. And last night, hopefully unrelated to the staying on issue, I called to activate SiruisXM Guardian trial and they claimed someone else already owned my truck and I have to jump through hoops to prove I in fact own it...even though it had 10 miles on it and everything was still wrapped in plastic. They will get taken care of, but it's annoying to pay that much and have this many issues this fast. The Ram people I talked to on the phone and the service dept at the dealership (not the same one I bought it from out of town) have been real nice so far so I can't gripe about that...just really want to get my new truck back and go camping.
