I spoke with Ron 2 times/ not a fan of him. He had an attitude acting like his deals are the best and he’s borderline rude. I won’t deal with any SoCal dealers, they are all garbage. Mark dodge’s attitude is the best- Aaron and Anthony are good people, no bs and very polite.
Sorry about your experience with Rob. There’s a lot of dealerships in Southern California. It must of taken you days, if not weeks to speak to every one. My experience was the opposite of yours. From the time I first made contact with him, he was polite, friendly, and a joy to engage with. He answered all questions I posed to him and never disparaged any other dealers. He had a Lyft waiting for me when I arrived at John Wayne International Airport that drove me to Tuttle. While going over preliminary paperwork, I had failed to complete my Tread Lightly discount application. Instead of getting angry, he graciously helped me with the paperwork. Was never impatient or rude in any way.
The sales/finance manager who actually did all the paperwork to complete the sales transaction was a different story. He did everything he could to get me to buy an extended warranty. He wasn’t the most congenial fellow, to say the least. I politely declined every offer he made to me and patiently went through my session with him, until we were finished.
Rob had the truck waiting for me in the parking lot. He had filled the tank with Chevron gas and had the truck washed and cleaned. Not a scratch on the exterior and the interior was spotless. Rob sat with me in the truck and went over as many applications to the truck he could.
I had a 500 mile drive home, so I told him I would figure things out after I returned home.
I would definitely consider another purchase at Tuttle-Click, as long as Rob is still working there.