I've posted before about loving everything about my truck (see sig) except the Navigation system. Driving directions were often inaccurate and I never felt I could trust the system. Although my dealer is good, inaccurate directions is a subjective thing and difficult for them to replicate. A few weeks ago I thought I'd reach out to RamCares (via this site) and am very happy to report that the issue is resolved. Steph from RamCares was great at gathering information about my issue along with showing me how to get some technical details needed to research the issue. A few days later I was given a TSB number that the dealer installed this past Monday. Problem solved!
I've owned more than my share of trucks over the years, and this kind of customer support reaffirms (for me) my last 2 RAM purchases. I've learned over the years that if a purchase I make has wheels, its gonna have problems somewhere or sometime. For me it's all about how the problems are handled, and in my book these guys get an A+.
I've owned more than my share of trucks over the years, and this kind of customer support reaffirms (for me) my last 2 RAM purchases. I've learned over the years that if a purchase I make has wheels, its gonna have problems somewhere or sometime. For me it's all about how the problems are handled, and in my book these guys get an A+.
