Hello from RamCares

[RamCares]

Hi Everyone,

We would like to introduce ourselves and explain to you all what we do and how we operate within FCA. As Ram Social Care Specialists, we are a part of the Customer Care Team and we work in tandem with our dealerships and internal teams to assist you with your concerns or questions regarding your vehicle. The best way to reach us is by sending us a private message or tagging us in a post. This thread was created solely to introduce ourselves and we ask that you tag us on threads that pertain to your specific concern or send us a private message. To avoid confusion and to keep concerns organized, we will not respond to specific concerns on this direct thread. We look forward to assisting you all through this platform.

Alex, Lydia, and Jasmine
Ram Social Care Specialists

 

[arwright]

Can't find the trailer TPMS

So, I have a 2019 Ram 3500 Limited with every option except snow prep. I can't for the life of me find the Trailer TPMS. There is a video on YouTube with Rod Romain (Chief Engineer) showing going into Settings, Trailer Brake and picking a trailer. Then, pick the Trailer Tire Pressure option...

hdrams.com

 

[arwright]

TOWING TECHNOLOGY GROUP

TOWING TECHNOLOGY GROUP -inc: Trailer Reverse Guidance, CTR Stop Lamp w/Cargo View Camera Code: AAN I tried some searching and even looked at the 2018 2500 but haven't come up with anything. I normally put toppers on the truck as I need the larger more 'secure' storage it provides The cargo...

hdrams.com

 

[arwright]

Here are two big issues we would all appreciate help with.

1)No TPMS on Ram 3500.
2)Auxiliary Camera Prep Package (XFQ) was not available for purchase for us early adopters of the new truck to our sincere disappointment even though it had been advertised during all of RAM's press and never mentioned it was not included or not available. Now when we order the prep package (Part #:82215833AB) we are told the dealer will need to "flash" the truck. I believe this flash should be offered at no cost by RAM to us, your most loyal customers given no mention of lack availability/not being included.

Help is much appreciated.

 

[jpaeth]

Here are two big issues we would all appreciate help with.

1)No TPMS on Ram 3500.
2)Auxiliary Camera Prep Package (XFQ) was not available for purchase for us early adopters of the new truck to our sincere disappointment even though it had been advertised during all of RAM's press and never mentioned it was not included or not available. Now when we order the prep package (Part #:82215833AB) we are told the dealer will need to "flash" the truck. I believe this flash should be offered at no cost by RAM to us, your most loyal customers given no mention of lack availability/not being included.

Help is much appreciated.

I am going to copy this text and start a new thread with RamCares tagged in it. They said they would not be addressing concerns in this thread

 

[hutchman]

Good to know "Ramcares!"

Welcome!

 

[Daybreak]

Howdy,

Welcome to HD Ram forums

 

[jpaeth]

Good to know "Ramcares!"

Welcome!

heh.. I see what you did there