I haven't heard back from them called yesterday.... What did you say to them when they answered phone???
I called them and was honest with them.
My dealer and I have discussed this at detail. They told me to keep an ear out and get approval from FCA when a fix or new pump is released and they will do the work on it in order to prevent a major failure in the future.
In the mean time I am using fuel additive they suggested and driving the truck because they can fix it until they have approval or it fails.
So I’m doing what they suggested but would like to get the new pump as they suggested as well through a means that is conducive with FCA and my dealer.
So for now that’s where it is. I anticipate nothing to happen but between the TSB, STAR and dealer history I could be surprised. Either way my industrial pump is set to arrive early January so she will be going under the knife it’s just a matter of which pump (mine or theirs) and who will do the work (Me or them).
I’ll keep you posted but I started on this to be another needle in the stack of needles of this hay stack but maybe it will help move the problem space closer to an outcome.
They did tell me they have been hearing a lot of this and the customer service rep was familiar with the CP3 which is interesting that the level of detail is at the first snd second levels of the answering service.
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